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Yahoo
12-06-2025
- Business
- Yahoo
Cigna Healthcare Unveils Industry-Leading AI-Powered Digital Tools for a Simple and Reliable Customer Experience
New features blend innovation, responsible AI, and human interactions to better support customers in their health care journeys As new data show 4 out of 5 U.S. adults don't feel confident in their knowledge of health insurance benefits, new digital tools use clear, conversational language to boost understanding and help customers get more out of their coverage BLOOMFIELD, Conn., June 12, 2025 /PRNewswire/ -- Cigna Healthcare, the health benefits division of The Cigna Group (NYSE: CI), is introducing a series of new digital features to improve the customer experience during common health insurance interactions, such as checking benefits coverage, estimating costs and finding care. These enhancements are designed to provide a reliably simple experience for everyday needs and are an important step in delivering on the company's commitment to make health care easier for customers. "We're committed to making our customers' experiences simpler, seamless and more reliable," said Heather Dlugolenski, chief strategy officer, Cigna Healthcare. "That's why we're creating smarter, more connected digital experiences that anticipate our customers' needs while bringing clarity and compassion to everyday moments." The new digital features, which were developed with rigorous research and testing within a comprehensive artificial intelligence (AI) governance framework, are being made available in a phased rollout through Cigna Healthcare's myCigna member portal. They include: AI-Powered Virtual Assistant: More than a chatbot, this industry-first generative AI tool provides clear, conversational and personalized answers to common questions about benefits coverage, claims and care options. If additional assistance is needed, the virtual assistant seamlessly connects customers to a customer service advocate. Early results show that 2 out of 3 customers who had access to the virtual assistant used it proactively, and more than 4 out of 5 found it helpful. Personalized Provider Matching: This proprietary matching tool gives customers a tailored list of in-network providers and care delivery methods based on their specific health care needs and preferences. The tool will be integrated soon with the AI Virtual Assistant to help customers quickly find relevant care. Real-Time Cost Tracking: This redesigned tool provides a simple breakdown of deductibles, out-of-pocket expenses, and integrated bill payments, helping customers track their costs in real time and estimate costs with providers and specialists before engaging. Smart Claim Submission: This user-friendly feature enables customers to upload bills they receive from physicians and other providers, such as chiropractors or therapists. The tool reads the bill, auto-fills claim details for easy submission, and provides digital updates using plain language on claim statuses and decisions. Plan Selection Support: Customers who get their health insurance through their employer can compare prices, search for providers, and estimate their potential health care costs when selecting their benefits plan. This helps customers make more informed plan decisions during the open enrollment period. Early Access to myCigna for New Customers: Customers new to Cigna Healthcare and those with changes to their benefits plans can sign into the myCigna member portal before their plan effective date so they can better plan their health care needs in advance and add their digital ID card to their Apple or Google wallets or provider portals for less paperwork. "Everyday moments in health care need to be easier," said Katya Andresen, chief digital and analytics officer at The Cigna Group. "Customers need to be met where they are with experiences that are adapted to their unique needs. While there is still a lot of work to do to simplify health care, these enhancements are a significant step in our journey to transform the experience and put customers at the heart of it." Recent research by Cigna Healthcare reveals that only 1 in 5 U.S. adults feel confident in their ability to understand, evaluate and effectively use health care services. The report found that the more a person understands their health insurance, the more effectively they can navigate the health care ecosystem, leading to better health outcomes, fewer financial surprises and higher overall vitality. By offering intuitive, personalized digital tools that use clear, conversational language, Cigna Healthcare aims to help consumers get more value out of their health insurance benefits and navigate the healthcare ecosystem more effectively. For customers with complex health needs, such as managing a chronic condition or navigating a serious diagnosis, Cigna Healthcare is expanding access to dedicated My Personal Champion advocates. The company is also investing in new centralized agent teams to help customers more quickly resolve administrative needs, including prior authorizations and post-care claims. The Cigna Group's broader technology strategy has long aimed to transform and improve health care delivery to create a more personalized, seamless and connected health care experience that empowers customers to improve their overall health and vitality. The strategy's flexibility allows the company to adapt and lean into the changing needs and expectations of the millions of people it serves, such as delivering on the commitments it made earlier this year to meaningfully improve the customer experience. About Cigna Healthcare Cigna Healthcare is a health benefits provider that advocates for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Products and services are provided exclusively by or through operating subsidiaries of The Cigna Group (NYSE:CI), including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Evernorth Health companies or their affiliates, and Express Scripts companies or their affiliates. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and others. Learn more at Media Contact Kelly View original content to download multimedia: SOURCE Cigna Healthcare Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
11-06-2025
- Business
- Yahoo
Diligent Redefines Corporate Record Management with AI-Driven Enhancements to Its Entities Offering
Refreshed User Interface and AI Assistants Enhance Efficiency and Compliance for Organizations NEW YORK, June 11, 2025--(BUSINESS WIRE)--Diligent, the AI leader in governance, risk and compliance (GRC) SaaS solutions, today announced the release of AI enhancements to Diligent Entities, a powerful solution for transforming entity and subsidiary management and elevating governance. With over 100,000 monthly users, Diligent Entities is already the trusted system of record for global governance data. These new AI capabilities take that trust even further — making it actionable, intelligent and proactive. Diligent Entities leverages purpose-trained AI to synthesize the corporate record, by summarizing, validating and sharing key insights instantaneously. These new capabilities will improve the efficiency and effectiveness of legal and compliance professionals, as well as their stakeholders in tax, finance and audit, by making essential corporate data easily accessible and integrating seamlessly into existing systems and tools like Microsoft Teams. Increasing regulatory pressure, shrinking legal headcount, and growing complexity across jurisdictions are forcing organizations to evolve processes. To meet these challenges, more than 70% of legal departments plan to increase AI usage over the next three years, with dynamic systems like Diligent Entities playing a crucial role in scaling efficiently while maintaining the highest levels of security and responsible AI practices. The newly enhanced Diligent Entities offering helps organizations avoid risks, improve data integrity and boost productivity at every step of the entity management workflow. Key features include: AI Report Generator & Charting: Creates custom reports and charts with simple prompts, ensuring up-to-date and relevant information. AI-Powered Microsoft Teams Integration: Access governance data and get AI-powered answers directly in Microsoft Teams. AI Document Import & Summarization: Automatically tags and summarizes documents, saving time and reducing errors. AI Virtual Assistant: Provides instant answers to entity data questions, making information easy to access and improving efficiency. "Our new AI capabilities in Diligent Entities are designed to empower our customers with a trusted, AI engine allowing them to find director and entity information faster, create reports and visualizations on the fly and establish a self-service model for peers," said Amanda Carty, General Manager, Compliance, at Diligent. "By integrating these capabilities within the Diligent One Platform, we are creating a seamless, closed-loop governance system that keeps all stakeholders aligned and informed." The release of AI enhancements for Diligent Entities builds upon the organization's track record of innovation with GovernAI, AI Risk Essentials and the recent acquisition of the Vault Platform, an AI-powered ethics and compliance solution. For more information about the new features and how Diligent Entities can transform entity management processes, visit About Diligent Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. Learn more at Follow Diligent on LinkedIn and Facebook. View source version on Contacts Media Michele SteinmetzSenior Communications Director, Diligent+1-215-817-5610msteinmetz@
Business Wire
11-06-2025
- Business
- Business Wire
Diligent Redefines Corporate Record Management with AI-Driven Enhancements to Its Entities Offering
NEW YORK--(BUSINESS WIRE)-- Diligent, the AI leader in governance, risk and compliance (GRC) SaaS solutions, today announced the release of AI enhancements to Diligent Entities, a powerful solution for transforming entity and subsidiary management and elevating governance. With over 100,000 monthly users, Diligent Entities is already the trusted system of record for global governance data. These new AI capabilities take that trust even further — making it actionable, intelligent and proactive. Diligent Entities leverages purpose-trained AI to synthesize the corporate record, by summarizing, validating and sharing key insights instantaneously. These new capabilities will improve the efficiency and effectiveness of legal and compliance professionals, as well as their stakeholders in tax, finance and audit, by making essential corporate data easily accessible and integrating seamlessly into existing systems and tools like Microsoft Teams. Increasing regulatory pressure, shrinking legal headcount, and growing complexity across jurisdictions are forcing organizations to evolve processes. To meet these challenges, more than 70% of legal departments plan to increase AI usage over the next three years, with dynamic systems like Diligent Entities playing a crucial role in scaling efficiently while maintaining the highest levels of security and responsible AI practices. The newly enhanced Diligent Entities offering helps organizations avoid risks, improve data integrity and boost productivity at every step of the entity management workflow. Key features include: AI Report Generator & Charting: Creates custom reports and charts with simple prompts, ensuring up-to-date and relevant information. AI-Powered Microsoft Teams Integration: Access governance data and get AI-powered answers directly in Microsoft Teams. AI Document Import & Summarization: Automatically tags and summarizes documents, saving time and reducing errors. AI Virtual Assistant: Provides instant answers to entity data questions, making information easy to access and improving efficiency. 'Our new AI capabilities in Diligent Entities are designed to empower our customers with a trusted, AI engine allowing them to find director and entity information faster, create reports and visualizations on the fly and establish a self-service model for peers,' said Amanda Carty, General Manager, Compliance, at Diligent. 'By integrating these capabilities within the Diligent One Platform, we are creating a seamless, closed-loop governance system that keeps all stakeholders aligned and informed.' The release of AI enhancements for Diligent Entities builds upon the organization's track record of innovation with GovernAI, AI Risk Essentials and the recent acquisition of the Vault Platform, an AI-powered ethics and compliance solution. For more information about the new features and how Diligent Entities can transform entity management processes, visit Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. Learn more at Follow Diligent on LinkedIn and Facebook.
