Latest news with #AIStudio
Al Bawaba
13-06-2025
- Business
- Al Bawaba
Zoom Reimagines Customer Experience With Agentic AI
Today, Zoom announced a major advancement for its customer experience platform (ZCX), launching agentic AI capabilities with next-gen contact center solutions — including an upgraded agentic Zoom Virtual Agent — that will reinvent how businesses engage with customers. In addition, Zoom is rolling out new AI tools for real-time analytics and Quality Management (QM) designed to help organizations meet growing customer expectations while reducing operational complexity and cost.'Agentic AI is unlocking advanced intelligent self-service capabilities, and Zoom CX customers can now harness this technology,' said Smita Hashim, chief product officer at Zoom. 'Through our agentic Virtual Agent and effortless AI agent creation with Zoom AI Studio, we aim to empower businesses with AI that proactively takes action on behalf of customers, making it simpler than ever for businesses to deploy scalable, high-quality support solutions.'Reimagining self-service with agentic AI: Zoom Virtual AgentThe next evolution of Zoom Virtual Agent now embeds agentic AI at its core, allowing it to move beyond answering simple customer questions to deliver real resolutions. It combines natural, fluid, and highly scalable automation with proactive reasoning to autonomously solve complex, end-to-end customer scenarios. Now available across both chat and voice channels, the upgraded Zoom Virtual Agent is built to meet the rising demand for self-service that's fast, accurate, and seamless across channels. With 85% of customer service leaders planning to explore or pilot customer-facing conversational generative AI solutions in 2025, the urgency to adopt intelligent automation has never been greater. Built natively within the broader Zoom ecosystem, Zoom Virtual Agent integrates effortlessly with Zoom Contact Center to enable smooth, context-rich handoffs between virtual and live Virtual Agent now delivers:• Autonomous resolution of complex end-to-end tasks, such as processing returns, updating account details, or booking appointments, without the need for human intervention.• Advanced reasoning and memory, allowing the Virtual Agent to understand context across interactions, recall recent conversations, and deliver accurate, personalized support, without starting from scratch.• Context-aware, brand-aligned conversations, adapting tone and language to match a brand's voice while delivering natural, engaging interactions. Uses agentic AI to adjust and determine flow based on customer requests.• Effortless deployment through AI Studio, allowing teams to quickly build and launch specialized virtual agents, accelerating time to value and keeping pace with evolving business and customer latest evolution of Zoom Virtual Agent is now available, launching with seamless integration with Zoom Contact Center, Genesys Cloud, and multiple CRMs like Salesforce, ServiceNow, Zendesk, and Microsoft Dynamics. To learn more about how Zoom Virtual Agent transforms self-service, visit the Zoom insight into action with AI-first supervisor toolsZoom's new analytics and quality management updates give CX leaders the visibility and speed they need to drive meaningful improvements across their contact center operations, enabling simplified workdays for supervisors, expedited contact center agent upskilling, and, ultimately, increased customer Analytics, now available, delivers the next generation of Zoom Contact Center reporting with enhanced data visualization, customizable dashboards, and journey-level insights across both Zoom Phone and Zoom Contact Center. Designed to align with widely accepted industry benchmarks, CX Analytics helps teams assess operational efficiency, agent engagement, and service quality across the Zoom Contact Center platform. Contact center supervisors can tailor visualizations to match their business needs, dive deeper into multi-channel trends, and use real-time or historical views to identify patterns over time. CX Insights, a new intelligence hub for the Zoom CX suite, uses generative AI to automatically analyze data, uncover hidden trends, and surface actionable insights. Contact center leaders and agents will receive AI-powered recommendations in real time to help improve agent performance, customer satisfaction, and operational efficiency. CX Insights is planned to be available later this Scheduling, now available, leverages AI to manage the entire forecasting and scheduling process. First, AI creates a forecast (short or long-term) based on customer interaction history. Then, AI Scheduling automatically creates shifts and assigns agents to those shifts based on preferences like preferred start times. This helps save WFM managers' time by reducing setup and configuration time and automating shift Topic Detection, now available in Zoom Quality Management, automatically identifies trending themes in customer interactions so supervisors can isolate and analyze issues in real time. Traditional topic detection requires supervisors to preemptively identify topics and map keywords and phrases to them. AI Topic Detection intelligently associates natural language with trending themes, eliminating configuration work and allowing for organic topic discovery. These trends can then be taken back to the organization to address common customer issues to get ahead of future pain Quality Management, now available with Zoom Contact Center Elite licenses or as an add-on at $60 per seat, includes:• Auto QM — Uses generative AI to automatically score up to 100% of customer interactions. It replaces manual sampling and removes bias while increasing visibility into agent performance, providing supervisors with a clear readout of where agents can improve to offer more upskilling of talent.• Ask QM — A conversational interface that lets supervisors search transcripts by asking questions like, 'What caused low sentiment on this interaction?' or 'What did my agent do well on this call?' This allows supervisors to spend less time identifying potential issues and more time enhancing contact center operations. These tools shift contact center operations from reactive to proactive, enabling faster feedback loops, data-driven coaching, and ongoing process improvement.
Mid East Info
13-06-2025
- Business
- Mid East Info
Zoom Reimagines Customer Experience With Agentic AI - Middle East Business News and Information
Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors Dubai, United Arab Emirates. June 2025: Today, Zoom announced a major advancement for its customer experience platform (ZCX), launching agentic AI capabilities with next-gen contact center solutions — including an upgraded agentic Zoom Virtual Agent — that will reinvent how businesses engage with customers. In addition, Zoom is rolling out new AI tools for real-time analytics and Quality Management (QM) designed to help organizations meet growing customer expectations while reducing operational complexity and cost. 'Agentic AI is unlocking advanced intelligent self-service capabilities, and Zoom CX customers can now harness this technology,' said Smita Hashim, chief product officer at Zoom. 'Through our agentic Virtual Agent and effortless AI agent creation with Zoom AI Studio, we aim to empower businesses with AI that proactively takes action on behalf of customers, making it simpler than ever for businesses to deploy scalable, high-quality support solutions.' Reimagining self-service with agentic AI: Zoom Virtual Agent The next evolution of Zoom Virtual Agent now embeds agentic AI at its core, allowing it to move beyond answering simple customer questions to deliver real resolutions. It combines natural, fluid, and highly scalable automation with proactive reasoning to autonomously solve complex, end-to-end customer scenarios. Now available across both chat and voice channels, the upgraded Zoom Virtual Agent is built to meet the rising demand for self-service that's fast, accurate, and seamless across channels. With 85% of customer service leaders planning to explore or pilot customer-facing conversational generative AI solutions in 2025, the urgency to adopt intelligent automation has never been greater. Built natively within the broader Zoom ecosystem, Zoom Virtual Agent integrates effortlessly with Zoom Contact Center to enable smooth, context-rich handoffs between virtual and live agents. Zoom Virtual Agent now delivers: Autonomous resolution of complex end-to-end tasks, such as processing returns, updating account details, or booking appointments, without the need for human intervention. Advanced reasoning and memory, allowing the Virtual Agent to understand context across interactions, recall recent conversations, and deliver accurate, personalized support, without starting from scratch. Context-aware, brand-aligned conversations, adapting tone and language to match a brand's voice while delivering natural, engaging interactions. Uses agentic AI to adjust and determine flow based on customer requests. Effortless deployment through AI Studio, allowing teams to quickly build and launch specialized virtual agents, accelerating time to value and keeping pace with evolving business and customer demands. The latest evolution of Zoom Virtual Agent is now available, launching with seamless integration with Zoom Contact Center, Genesys Cloud, and multiple CRMs like Salesforce, ServiceNow, Zendesk, and Microsoft Dynamics. Turning insight into action with AI-first supervisor tools: Zoom's new analytics and quality management updates give CX leaders the visibility and speed they need to drive meaningful improvements across their contact center operations, enabling simplified workdays for supervisors, expedited contact center agent upskilling, and, ultimately, increased customer satisfaction CX Analytics, now available, delivers the next generation of Zoom Contact Center reporting with enhanced data visualization, customizable dashboards, and journey-level insights across both Zoom Phone and Zoom Contact Center. Designed to align with widely accepted industry benchmarks, CX Analytics helps teams assess operational efficiency, agent engagement, and service quality across the Zoom Contact Center platform. Contact center supervisors can tailor visualizations to match their business needs, dive deeper into multi-channel trends, and use real-time or historical views to identify patterns over time. CX Insights, a new intelligence hub for the Zoom CX suite, uses generative AI to automatically analyze data, uncover hidden trends, and surface actionable insights. Contact center leaders and agents will receive AI-powered recommendations in real time to help improve agent performance, customer satisfaction, and operational efficiency. CX Insights is planned to be available later this year. AI Scheduling, now available, leverages AI to manage the entire forecasting and scheduling process. First, AI creates a forecast (short or long-term) based on customer interaction history. Then, AI Scheduling automatically creates shifts and assigns agents to those shifts based on preferences like preferred start times. This helps save WFM managers' time by reducing setup and configuration time and automating shift adjustments. AI Topic Detection, now available in Zoom Quality Management, automatically identifies trending themes in customer interactions so supervisors can isolate and analyze issues in real time. Traditional topic detection requires supervisors to preemptively identify topics and map keywords and phrases to them. AI Topic Detection intelligently associates natural language with trending themes, eliminating configuration work and allowing for organic topic discovery. These trends can then be taken back to the organization to address common customer issues to get ahead of future pain points. Advanced Quality Management, now available with Zoom Contact Center Elite licenses or as an add-on at $60 per seat, includes: Auto QM — Uses generative AI to automatically score up to 100% of customer interactions. It replaces manual sampling and removes bias while increasing visibility into agent performance, providing supervisors with a clear readout of where agents can improve to offer more upskilling of talent. Ask QM — A conversational interface that lets supervisors search transcripts by asking questions like, 'What caused low sentiment on this interaction?' or 'What did my agent do well on this call?' This allows supervisors to spend less time identifying potential issues and more time enhancing contact center operations. These tools shift contact center operations from reactive to proactive, enabling faster feedback loops, data-driven coaching, and ongoing process improvement.
Yahoo
11-06-2025
- Business
- Yahoo
Whole Foods' primary distributor goes offline amid rising corporate cyberattacks
Major food wholesaler United Natural Foods (UNFI) announced Monday that it experienced 'unauthorized activity' on its IT systems, prompting the company to take some services offline while an investigation is underway. No Kings Day: June 14 protests set to be biggest yet, will counter Trump military parade in locations nationwide. Here's what to know How to get the most out of Google's free AI Studio This new ultra-sweet protein can replace 90% of sugar in sweet foods As a leading food distributor, UNFI is the primary supplier to Whole Foods Market, an Amazon subsidiary. Last year the two companies extended their partnership through 2032. A Whole Foods spokesperson says the company is 'working to restock our shelves as quickly as possible and apologizes for any inconvenience this may have caused for customers.' According to a Securities and Exchange Commission report, UNFI became aware of the cyberattack last Thursday and immediately implemented containment measures. 'As soon as we discovered the activity, an investigation was initiated with the help of leading forensics experts, and we have notified law enforcement,' a company spokesperson tells Fast Company. 'We are assessing the unauthorized activity and working to restore our systems to safely bring them back online. As we work through this issue, our customers, suppliers, and associates are our highest priority. We are working closely with them to minimize disruption as much as possible.' The full scope and impact of the breach remain unclear. However, shares of UNFI, a $1.5 billion company, dropped by at least 8.6% at the time of publishing, and social media users have begun reporting disruptions. 'Came in at 5 a.m. today and was told there will be no UNFI truck today due to issues on their end,' a Reddit user shared on r/wholefoods. A user claiming to be a UNFI employee added in the same thread: 'We literally cannot do anything network-related. At a complete standstill. This is catastrophic to the business.' The UNFI breach adds to a growing list of cybersecurity concerns, particularly in the retail sector. U.K. retailers have recently faced a wave of cyberattacks, and the chief analyst for Google's Threat Intelligence Group told NBC News that U.S. companies were already in the crosshairs. Beyond retail, recent cyber incidents have also hit the social media platform X, the Office of the Comptroller of the Currency (which led major banks to halt sensitive data sharing), and the car rental company Hertz. This post originally appeared at to get the Fast Company newsletter: Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Fast Company
09-06-2025
- Fast Company
How to get the most out of Google's free AI Studio
Google's AI Studio and Labs let you experiment for free with new AI tools. I love the way these digital sandboxes—like the one from Hugging Face —let you try out creative new uses of AI. You can dabble around then download and share what you make, without having to master a complex new platform. Read on for a few Google AI experiments to try. All are free, fast, and easy to use. 1. Transform an image Upload a photo and use Gemini's AI Studio Image Generation to transform it with prompts. Iterate on your original image until you get a version you like. The model understands natural language, so you don't have to master prompt lingo. 2. Generate an AI voice conversation AI-generated voices are increasingly hard to distinguish from human ones. If you're surprised, try Generate Speech in the AI Studio or Google's NotebookLM. How to use Generate Speech in Google's AI Studio Paste in text, either for a narration or a conversation between two people Open the settings tab to pick from 30 AI voices. Each is labeled with a characteristic—e.g. upbeat, gravelly, or mature. Click run to generate the conversation. Optionally adjust the playback speed. Download the file if you want to keep it, or paste in different text to try again. Example: a silly 90-sec chat between two violinists I scripted with Gemini and rendered quickly with this Generate Speech tool. Use case: Make a narration track for an instructional video. ElevenLabs has a better professional model for this, but AI Studio's is free, easy and quick. Alternatives Google's Gemini AI app can also now generate audio overviews from files you upload, if you're on a paid plan. Google's free NotebookLM has a new mobile app, and now lets you generate an audio conversation in any of 50 languages. Unlike Generate Speech in AI Studio, NotebookLM audio overviews summarize your material, they don't perform words as written. Why NotebookLM is so useful. Google's Illuminate lets you generate, listen to, share, and download AI conversations about research papers and famous books. Here's an audio chat about David Copperfield, for example. A bit dry to listen to, but still useful. 3. Make a gif Alternative: You can also make a static image with Google's Imagen 3 or the new Imagen 4. Write a short prompt and select your preferred aspect ratio. So far I still prefer Ideogram (why I like it) and ChatGPT's new image engine. 4. Generate a short video Google's Veo 2 and Flow let you generate free short video clips almost instantly with a prompt. Create a clip to add vibrancy or humor to a presentation, or a visual metaphor to help you explain something. Here are 25 other quick ideas for how you might use little AI-generated video scenes. How to create a video clip with Veo 2 Pick a length (5 to 8 seconds) and select horizontal or vertical orientation Write a prompt & optionally upload a photo to suggest a visual direction Example: Take a look at a parakeet photo I started with and the 5-second video I generated from the photo with Veo 2. Tip: Convert short video clips into gifs for free with Ezgif or Giphy. Unlike video files, gifs are easy to share and auto-play in an email or presentation. What's next: Remarkably lifelike clips made with Google's newer Veo 3 model went viral this week. These AI-generated visuals—with sound—are only available on the $250/month(!) plan for now, so try Veo 2 for free. 5. Explain things with lots of tiny cats This playful mini app creates short, step-by-step visual guides using charming cat illustrations to explain any concept, from how a violin works to the concept behind the matrix.
India Today
06-06-2025
- Business
- India Today
Google updates Gemini 2.5 Pro, CEO Sundar Pichai says it is now more creative and smarter
Just two months after unveiling Gemini 2.5 Pro, Google has introduced an updated version of its most advanced AI model to date. Announced on Thursday, the latest iteration, labelled an 'updated preview', builds upon enhancements rolled out a month ago and brings improved performance in specific programming tasks. While the full release is expected in the coming weeks, developers can already access it through Google's AI platforms: AI Studio, Vertex AI, and the Gemini to a blog post from the company, '[Gemini 2.5 Pro] continues to excel at coding, leading on difficult coding benchmarks.' Google further added, 'It also shows top-tier performance [on] highly challenging benchmarks that evaluate a model's math, science, knowledge, and reasoning capabilities.'Additionally, Sundar Pichai, Google CEO took to X (formerly known as Twitter) that the updated Gemini 2.5 Pro is now better at coding, reasoning, and math. He added, "... shows improved performance across key benchmarks (AIDER Polygot, GPQA, HLE to name a few)." Among the refinements, Google says it has taken user feedback into account to polish the model's output. Pichai said, "We also heard your feedback and made improvements to style and the structure of responses." The company notes that the new version can now deliver answers that are 'more creative with better-formatted responses.' advertisementGemini 2.5 builds on the capabilities of its earlier versions, enhancing both performance and versatility. It offers native multimodal support and a significantly extended context window. The Pro variant is particularly notable, now accommodating up to 2 million tokens—doubling the already impressive 1 million-token window previously can take advantage of these features through the Gemini API, Google AI Studio, and Vertex AI. As for pricing, Google has set the cost at $1.25 (approximately Rs 108) per million input tokens without caching, and $10 (around Rs 860) per million output model in the Gemini 2.5 lineup—including future iterations—has been crafted as a 'thinking model,' designed to internally reason before generating a response. This approach, according to Google, leads to greater accuracy and stronger overall performance. The company emphasises that it is 'building these thinking capabilities directly into all of its models' to better equip them for tackling complex challenges and powering more intelligent, context-aware 2.5 represents a significant leap forward, delivering 'a new level of performance' by combining a vastly improved foundational model with refined post-training techniques. It stands as the most sophisticated version of Gemini to date.
