Latest news with #ADELE
Scottish Sun
21 hours ago
- Business
- Scottish Sun
Virgin Media threatened bailiffs on me after I tried to cancel my contract – I panic every time my doorbell rings
Got money problems? We can help fight for your cash back or challenge the way firms operate. Email money@ ASK ADELE Virgin Media threatened bailiffs on me after I tried to cancel my contract – I panic every time my doorbell rings Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) Q. MY 18 month Virgin Media contract was due to end in April. I called Virgin Media to set up a new contract in March, and was offered an 18 month deal. Sign up for Scottish Sun newsletter Sign up 1 Consumer Champion Adele Cooke solves your money issues I signed up and was told that my direct debit would increase from £21.21 to £52 a month. A few days later I had a change of heart and decided to cancel the contract. I live on my own and only have my state pension for income, so I'm trying to cut back on unnecessary costs. I knew I had a 14 day cooling off period so I called Virgin Media and was told I could go back to my original deal. I was promised a refund of £75, which would be paid within eight days. Ten days later I had still not received the money so I called Virgin Media again. I was told there was no evidence that I had cancelled my contract. This was a shock and I again cancelled the deal. I had to return all of my Virgin Media equipment and was told I will not be charged. But this month I have been sent three emails and a letter from Virgin Media to say that I had broken my contract and must pay a £39.39 fee. Virgin Media said this will affect my credit score and bailiffs may come to my door. I panic every time the doorbell rings in case it is the bailiffs. Please help. Irene McQuillan, Perivale. A. I was sorry to hear of the worry this situation has caused you. Anyone would feel anxious knowing that bailiffs could come to their door. You are right that when you buy a broadband package you get a 14 day cooling off period. This means that if you change your mind during that time, you can leave your contract without paying a fee. I was keen to reassure you, so I contacted Virgin Media immediately. Its team has reviewed your account and said there have been no billing errors. You switched to another provider on April 11 and your Virgin Media contract expired on May 1. You last made a payment in March so you owed £33.39 for April. Virgin Media said that it has not engaged any debt collection agencies and its letter was to ask for the money you owe. Due to the confusion and the small amount of money involved, Virgin Media has agreed to waive the payment as a gesture of goodwill. Any marks on your credit file have also been removed. I hope I've been able to put your mind at rest. Do you have a money problem that needs sorting? Get in touch by emailing money-sm@ Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories
Scottish Sun
14-06-2025
- Business
- Scottish Sun
I found out British Gas owed my dad £10k when he died – but I can't get it back
Got money problems? We can help fight for your cash back or challenge the way firms operate. Email money@ ASK ADELE I found out British Gas owed my dad £10k when he died – but I can't get it back Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) Q. MY dad passed away recently after a period of illness. While dealing with his affairs I found a bill from British Gas. Sign up for Scottish Sun newsletter Sign up 1 Consumer Champion Adele Cooke solves your money issues It said that my parents' direct debit had been increased to £500 a month. Dad was seriously ill at the time the bill was sent, so neither of my parents realised what was going on. As a result, British Gas now owes my parents almost £10,000. It is a huge sum of money that my mum could really use. I have been promised that this money would be paid on four separate occasions but have not yet received it. I have called British Gas customer service several times but am not getting anywhere. The account was in my dad's name and his bank details were used to pay the bills. We have tried to move it into my mum's name and have asked for the money to be paid into her account. I think this has caused some of the confusion. I feel let down by British Gas - is there anything you can do? Anita Street, via email. A. I'm so sorry to hear about your dad passing. Instead of grieving for him, you and your mum have been distracted by chasing this refund from British Gas. The energy firm has an online form to help customers whose loved ones have died. It should take five minutes to fill out, but instead you've spent hours on the phone to them. British Gas told me that it made a mistake with one of your parents' bills where the amount was overestimated. They have called you to apologise and have refunded you £9,559.41. It's also added a £150 goodwill gesture on top and added £200 credit to your mum's account. A British Gas spokesperson said: 'We're sorry for any concern this has caused her and for not putting it right sooner.' I really hope that you are able to put this behind you now. Do you have a money problem that needs sorting? Get in touch by emailing money-sm@ Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories
