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Arabian Post
9 hours ago
- Business
- Arabian Post
Dubai rolls out free Wi‑Fi to 43 transport hubs
Dubai's Roads and Transport Authority has now enabled free, high‑speed Wi‑Fi access at all 43 public bus and marine transport stations, marking a significant upgrade in its bid to enhance commuter convenience. The deployment, completed on 17 June 2025, is part of a strategic collaboration with telecom provider e&. Commuters across the city can access the service using smartphones, tablets, or laptops while awaiting their bus or marine rides. The initiative aligns with the UAE's broader digital transformation efforts, supporting Dubai's goal to evolve into one of the world's smartest and happiest cities. The expansion covers 21 bus stations and 22 marine transport terminals. It complements earlier phases of extending free Wi‑Fi to metro stations and public areas, reinforcing the seamless connectivity experience across Dubai's public transport network. ADVERTISEMENT According to Gulf Business, e& and RTA will closely monitor usage data and commuter feedback to identify performance issues and guide future enhancements. The two entities also intend to scale the network further, potentially extending coverage to additional transit points. The rollout supports Dubai's '360 Services Policy', designed to minimise in-person interactions by digitising transportation services and shifting to self-service models via the Dubai Now app — a measure that saw initial uptake in March of this year. Industry observers highlight that this initiative forms part of a wider suite of smart mobility enhancements. One notable example includes ARIIS, an AI-driven robotic system designed to inspect metro infrastructure during off-peak hours, which is expected to begin operations later this year. Both developments underscore RTA's emphasis on leveraging digital innovation to streamline operational efficiency and enrich commuter experience. Technical sources confirm that the coastal nature of marine stations posed additional challenges in implementing stable Wi‑Fi coverage. To address this, e& deployed advanced signal distribution systems to ensure consistent connectivity even in maritime zones, affirming the commitment to reliable service for all users. The initiative has been met with positive reactions from daily commuters. A business consultant travelling between Dubai Marina and Jebel Ali noted that being able to access work emails and navigate apps while waiting 'has changed the daily commute for the better.' Another parent praised the ability to explain travel details to children using educational content while in transit. Industry experts suggest that such lifestyle enhancements are likely to increase ridership and reinforce the city's image as a technology-advanced metropolis. RTA plans to gather usage metrics over the coming months and conduct periodic reviews with e&. The assessment will focus on network speed, coverage consistency, and user satisfaction. Successful performance could prompt expansion into other transportation modes such as trams, taxis or even ride‑hailing zones. Urban technologists view this as an incremental step toward Dubai's longer-term vision for a fully integrated smart city transport ecosystem. By integrating user feedback and data-driven monitoring, the authorities aim to maintain service quality at optimal levels. Commuters have been advised to share their experience via the Dubai Now app or RTA customer channels to support ongoing improvements.
TECHx
10-03-2025
- Business
- TECHx
RTA Rolls Out 360 Services Policy for Smarter, Seamless Access - TECHx Media RTA Rolls Out 360 Services Policy for Smarter, Seamless Access
RTA Rolls Out 360 Services Policy for Smarter, Seamless Access News Desk - Share This initiative is part of RTA's ongoing digital transformation efforts, enabling residents and visitors to access services without the need for in-person visits. Customers can now benefit from smooth service delivery through digital platforms such as the 'Dubai Now' app. Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors at RTA, underscored the authority's commitment to creating a modern and smart service ecosystem to meet evolving customer expectations. This move aligns with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai, to make Dubai the world's best city to live in and the smartest city globally. The 360 Services Policy is developed under the continuous guidance of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, and aims to leverage smart technologies to enhance RTA's services. The policy has already transitioned several RTA services into smart solutions, ensuring they are user-friendly, innovative, and easily accessible across multiple digital platforms. Al Tayer further noted that Phase II of the policy had successfully transformed driver and vehicle licensing services into fully digital, integrated, and proactive systems. This phase, which represents 40% of RTA's total services, has led to improved service efficiency, raising the customer happiness index to an impressive 98.9%. Notably, 82 services now offer zero waiting time, 63 services no longer require in-person visits, and the overall service process has been streamlined, reducing steps by 36%. Digital adoption has surged to 96% in Q4 of 2024. In collaboration with 32 public and private sector partners, RTA has also enhanced 71 services, making them more accessible and eliminating prior requirements. As RTA moves into Phase III of the 360 Services Policy in 2024, the focus will be on further digital transformation across all services, elevating the customer experience and achieving higher satisfaction levels.
