Latest news with #2025CCWExcellenceAwards
Business Wire
2 days ago
- Business
- Business Wire
Sprinklr Wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards
NEW YORK--(BUSINESS WIRE)-- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, was recognized as the Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards. 'It's always amazing to see the kind of dedication and creativity both companies and the people behind them are bringing to customer experience,' said Mario Matulich, President of Customer Management Practice. 'This year's winners have gone above and beyond, and they deserve every bit of recognition. They're not just doing their jobs, they are setting the standard for what great service really looks like.' Sprinklr Service delivers end-to-end, AI-powered customer support across 30+ digital, social, and voice channels. It stood out as the leading product in the Could-Based CX Solution of the Year category, earning top recognition for exceeding the following criteria: Innovation in cloud-based customer experience technology Measurable impact on customer satisfaction and loyalty Operational efficiency and agent empowerment Strategic use of AI, analytics, and automation to personalize and optimize interactions Scalability and adaptability across industries and customer touchpoints 'Being named the Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards validates our disruptive, digital-first approach to customer service, with enterprise-scale voice support, and the right collaboration between AI and human agents,' said Rory Read, President and CEO of Sprinklr. 'This award reflects our team's dedication to empowering enterprises to deliver extraordinary experiences on the channels their customers prefer; and we are grateful to CCW for the recognition.' The winners were announced on June 10 at the CCW Excellence Awards Gala as part of Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry. For over 25 years, the global flagship event has brought together industry leaders, innovators, and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact. To learn more about Sprinklr Service, visit About Customer Contact Week Customer Contact Week (CCW) is the premier event series in the customer care industry, attracting thousands of attendees worldwide. Founded in 1999 as Call Center Week, CCW has become a hub for customer experience (CX) and contact center leaders. With a well-rounded program of conferences and expos, attendees participate in four days of learning, networking, and innovation. CCW brings together over 5,000 attendees, over 200 expert speakers, and over 200 solution providers. The event provides a unique opportunity for attendees to learn from the best in the industry, network with peers, and gain insights into the latest trends and technologies. CCW is presented by the Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, providing comprehensive research, marketing, and business development for organizations dedicated to serving the customer management sector. For more information, visit, About Sprinklr Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,900 valuable enterprises — global brands like Microsoft, P&G, Samsung and 60% of the Fortune 100. Sprinklr is redefining the world's ability to make every customer experience extraordinary.
Business Wire
12-06-2025
- Business
- Business Wire
Alorica Named CMP Research Best of the Best for Employee Experience at Largest CX Industry Event of the Year
IRVINE, Calif.--(BUSINESS WIRE)-- Alorica Inc., a global leader in digitally-powered customer experiences (CX), has been recognized by Customer Management Practice (CMP) as the CMP Research Best of the Best for Employee Experience during the 2025 CCW Excellence Awards at Customer Contact Week (CCW) Las Vegas. This award honors organizations—both end users and vendors—that have demonstrated exceptional commitment to enhancing the employee experience in contact centers and customer service environments. 'This win is a direct reflection of the dedication and talent of our 100,000+ people around the world,' shared Mike Clifton, Co-CEO of Alorica. 'We've built a tech-enabled, people-first model where creating easy access to resources our teams need and opportunities for real-time feedback and growth are top priorities. It's something we strongly believe in at every level across regions, and it's paying off in performance, retention and innovation.' Highlights of Alorica's award-winning employee experience strategy: Alorica Connect – A gamified, all-in-one platform that unifies communication, training, scheduling, recognition and feedback, delivering a seamless digital employee experience from day one. Ignite & Concierge – Integrated within Alorica Connect, these tools empower employees to submit real-time feedback and access 24/7 support across the employee lifecycle. Hypercare Insights & CARE Committees – Data-driven systems and employee-led groups that capture sentiment, identify friction points and execute tailored action plans to continuously improve satisfaction and performance. Wellness Program – Alorica provides modern, user-friendly tools for managing stress, improving confidence and navigating life challenges. The internal wellness program also includes weekly thematic activities, daily meditations, resiliency courses and access to licensed therapists for individual and group counseling. Career Advancement – Programs like Alorica Academy, Level Up, Quest Training and Rising Star prioritize internal mobility and professional development from internships to senior leadership roles. Making Lives Better with Alorica (MLBA) – With chapters across eight countries, this employee-run nonprofit enables teams to fundraise and award 100% of donations to their local communities. In 2024 alone, MLBA raised over $769,000, granting assistance to more than 1,000 individuals for needs ranging from housing and medical expenses to food and funeral costs—resulting in a 40% boost in retention at participating sites. 'An exceptional employee experience is earned. Through trust and a commitment to continuous improvement, we've seen significant results from putting our people first,' said Max Schwendner, Co-CEO of Alorica. 'Record-high eNPS scores, double-digit drops in attrition, and a 30% growth in our global workforce are positive proof points that our teams are supported and feel empowered to be their best every day. When you prioritize the employee experience at scale, you create a ripple effect that not only transforms our business or our clients', but the entire industry.' 'What impressed us most about Alorica was the depth and intentionality behind every aspect of their employee experience,' said Nicole Kyle, Managing Director and Co-founder of CMP Research. 'They've built a culture that is both authentic and actionable—one that drives engagement, seamlessly integrates technology, inspires loyalty and sets a higher standard for the industry.' This recognition is another addition to the growing list of accolades for Alorica, including seven technology awards earned by Alorica IQ in 2025 alone—a testament to the company's leadership in AI-powered CX innovation. At the same time, Alorica continues to be recognized as a top employer worldwide, earning Great Place to Work ® certifications this year in India, Jamaica, Uruguay, the Dominican Republic, and Paraguay, along with repeat honors in the Philippines, Guatemala, Colombia, Honduras, Mexico, and Panama. These milestones reflect Alorica's dual commitment to advanced technology and a people-first culture, further reinforced by recognitions such as the 2024 Stevie® Award for Customer Service Employer of the Year and the 2024 Asia-Pacific Stevie® Award for Innovative Achievement in Diversity & Inclusion. To learn more about Alorica's award-winning employee experience model, visit About Alorica Alorica is a global leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries—including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit
