98.6% of 138K complaints received by 'Your Voice is Heard' Initiative are resolved: Minister
Complaints - file
CAIRO - 5 June 2025: Egyptian Minister of Local Development Dr. Manal Awad received a report Wednesday on the efforts made by the "Your Voice Is Heard" initiative during May 2025.
The initiative was launched by the Ministry in October 2018 as a direct communication tool with citizens to receive and respond to complaints and suggestions quickly, enhancing trust between citizens and local government. This is part of the government's commitment to strengthening communication channels with citizens and meeting their daily needs.
Dr. Manal Awad emphasized that the "Your Voice Is Heard" initiative continues to play its effective role as a link between citizens and the Ministry, by receiving complaints and inquiries and responding to them quickly and transparently.
Since its launch, the initiative has successfully received approximately 881,423 messages from citizens via various communication channels, including more than 138,600 complaints. Of these, 136,700 have been resolved, representing a 98.6% completion rate. Work is underway to complete the remaining issues.
The Minister of Local Development explained that May 2025 saw the receipt of 7,456 messages, including 1,345 complaints. Of these, 1,136 were resolved, representing 84.5% of the total, while the remaining 209 are currently being addressed. She noted that the initiative's services operate through multiple channels, including the WhatsApp number (01200353111), the "Your Voice is Heard" Facebook page, email, and the hotline (15330).
Dr. Manal Awad added that the most prominent complaints received by the initiative during the past month were 364 complaints related to encroachments, followed by 317 complaints related to garbage, 312 complaints related to building violations, 303 complaints related to encroachments on agricultural land and state property, 14 complaints related to corruption, and 35 complaints related to ride fares and price increases, which were forwarded to the relevant authorities for necessary action.
The Minister of Local Development indicated that the WhatsApp service received 3,640 messages, including 1,104 complaints, 938 of which were resolved (85%), and 166 complaints are being resolved.
The Facebook page also received 2,910 messages, including 153 complaints, 132 of which were resolved (86.3%), and 21 complaints are being resolved. The number of followers of the page reached 98,784, while the email received 906 messages, including 88 complaints, 66 of which were resolved.
The hotline received 1,096 phone calls, which included reports of citizens' suggestions, inquiries about submitted complaints, reports of illegal construction, and cases of encroachment on agricultural lands, and they were directed to the competent authorities in the governorates to take the necessary action.
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