NatWest issues statement as online banking app down for customers
NatWest issues statement as online banking app down for customers
The bank has told customers they are experiencing technical difficulties
NatWest customers have reported being locked out of their accounts
(Image: Matt Crossick/PA Wire )
NatWest has issued an apology to its customers due to service disruptions which are stopping users from accessing their mobile app. The bank is advising customers to use telephone banking services, or to visit a branch while they address the technical issues.
Several people reported being unable to fulfil payments, process salaries, or move money between accounts on Friday morning. The problems have caused frustrated customers to share their annoyance on social media as they wait for the app to be fixed.
A spokeswoman for NatWest said: "We are aware that customers are experiencing difficulties accessing the NatWest mobile banking app this morning.
"We're really sorry about this and working to fix it as quickly as possible.
"Customers can still use online and telephone banking, or visit a branch.", reports the Liverpool Echo.
Unhappy customers have taken to X, previously known as Twitter, to voice their annoyance with the outage which has stopped them being able to make transactions via the app. For money-saving tips, sign up to our Money newsletter here .
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One X user posted: "@natwest why is your app down! I have a car tax payment i need to sort,".
Another person shared their frustration: "@NatWest_Help your app isn't working and you keep telling people to use online banking to make payments and that isn't working either.
"When will everything be back up and running? Some of us have urgent things that need paying."
Someone else wrote: "@NatWest_Help app still down , its payday and I need to transfer money. Not good enough."
Meanwhile, another customer expressed their frustration: "I have seriously got to ditch @NatWest_Help the app is down AGAIN!".
"Need to travel to urgent medical appointment but can't get there if my account isn't working and the poxy app is down!," wrote another unhappy customer.
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The recent string of technical outages affecting customers of nig high-street banks has caused considerable public anger - particularly around the end of the month, which typically coincides with pay day for many households.
According to data gathered by the Treasury Committee in March, nine of the largest British banks and building societies have experienced over 33 days of unplanned outages due to issues with their technology and systems in the last two years alone.
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