Stop Wasting AI on Personal Productivity: 60% of Leaders Pivot to Agentic Automation for Real Enterprise Value
New Research Confirms Costly Copilot Limitations, Driving Demand for Governed, Process-Centric AI Solutions That Accelerate Autonomy
SAN JOSE, Calif., June 20, 2025 /PRNewswire/ -- Automation Anywhere, the leader in Agentic Process Automation (APA), today released a new proprietary research report developed in collaboration with Forrester Consulting, revealing key barriers and breakthroughs shaping enterprise adoption of AI agents. The findings highlight the increasing momentum of AI agents across industries, as well as the implementation challenges organizations must address to realize their full potential.
The study, based on a survey of global decision-makers overseeing enterprise-wide AI strategies, found that 60% of respondents believe automation platforms—especially those from Robotic Process Automation (RPA) and AI leaders like Automation Anywhere—are the most valuable foundation for managing AI-driven processes. This preference outpaces general-purpose AI providers such as OpenAI (ChatGPT) and Anthropic (Claude), as well as broader enterprise platforms like Microsoft Power Automate and Salesforce Einstein, highlighting the need for automation-native solutions purpose-built for process orchestration and scale. Additionally, 71% of respondents agreed that automation solutions should augment human capabilities rather than replace them—reinforcing the importance of keeping strategic decision-making in human hands.
"This research highlights a critical inflection point for enterprises," said Mihir Shukla, CEO of Automation Anywhere. "Leaders are clearly prioritizing AI-augmented workflows, recognizing the undeniable value of Agentic AI. The fact that a significant majority are specifically seeking these solutions from modern, cloud-native RPA and AI automation vendors underscores that deep process automation expertise is critical to scale adoption and unlock meaningful impact, accelerating the journey to the autonomous enterprise and paving the path to artificial general intelligence for work."
Key Insights from the Study:
High Interest Meets Practical Hurdles
With deep roots in AI-powered automation and RPA, Automation Anywhere's APA system is purpose-built to overcome the key hurdles slowing AI agent adoption. While 74% of respondents recognize the promise of AI agents to surface insights from vast data sets, concerns around data privacy (66%), skillset gaps (63%), and integration complexity (61%) persist. APA is designed to balance autonomous execution with enterprise-grade governance and human oversight—making it possible to scale safely and effectively.
Transformational Opportunities Across Business Functions
Organizations are already piloting or implementing AI agents for internal employee support (53%) and customer service (48%). Many plan to extend these capabilities to broader business functions, to enterprise automation and organizational stewardship in the next two years. The potential value of AI agents for areas such as customer service, sales automation, and compliance received transformational value ratings exceeding eight out of ten on average. With the launch of our new Agentic Solutions, Automation Anywhere is helping organizations accelerate this shift—offering pre-built, enterprise-grade AI agents that go beyond pilots to deliver real business impact across customer service, finance, compliance, and more.
Businesses Demand Enterprise-Grade AI Automation Platforms
When evaluating platforms for building and deploying AI agents, 60% of respondents found intelligent automation platforms from RPA and AI automation vendors to be highly valuable for long-running processes. Organizations strongly prefer solutions capable of enterprise-grade integration, end-to-end process orchestration, and mature data security. Automation Anywhere is uniquely positioned to meet these enterprise demands with their APA system—offering intelligent, secure, and scalable AI agents that integrate seamlessly across systems, orchestrate complex, long-running processes end-to-end, and uphold the highest standards of data security and governance.
Early Adoption & Transformational Value
Nearly 75% of leaders plan to pilot AI agents for customer support within the next year, with 71% eyeing research applications. Across all potential use cases, respondents expect transformational levels of value, underscoring strong confidence in AI agents' impact.
Navigating the Road Ahead
While challenges remain, enterprise leaders are clear-eyed and confident about the transformational potential of AI agents. By proactively addressing hurdles around security, cost, and talent, organizations can move beyond experimentation and begin scaling Agentic AI to drive measurable business outcomes. Those that act decisively today will be best positioned to lead in the AI-powered enterprise of tomorrow. Automation Anywhere is helping enterprises accelerate this journey—offering a secure, cost-effective, and easy-to-adopt APA system with new pre-built Agentic Solutions and the agentic solutions workspace that reduce complexity, lower barriers to entry, and empower business users to confidently scale AI agents.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Korea Herald
an hour ago
- Korea Herald
HKRI Taikoo Hui HKRI Centres Unveils TERRA: A Pioneering Third Space for the Future of Work
SHANGHAI, June 20, 2025 /PRNewswire/ -- HKRI Taikoo Hui HKRI Centres today officially unveiled TERRA, an innovative third space located on the 38 th floor of HKRI Centre One, one of the complex's two premium Grade-A office towers. Designed by HKRI Taikoo Hui and operated by The Executive Centre, TERRA offers a comprehensive suite of high-end services including workspaces, meetings, events, dining and relaxation. Anchored in the principles of inclusiveness, convergence and sustainability, it aspires to set a global benchmark for high-quality, future-ready workplace environments that prioritise user experience and environmental responsibility. TERRA is a direct response to the evolving role of the workplace – shifting from a mere site for productivity to a dynamic hub for creativity and collaboration, propelled by digital transformation and a commitment to sustainable development. Through its flexible, multi-purpose spatial designs and seamlessly integrated green operations, TERRA redefines the ideal office environment to foster a harmonious balance between professional and personal life. Its outstanding performance has already been recognised with prestigious certifications, including RESET Embodied and Swire Properties' Green Kitchen and Green Performance Pledge (GPP) initiatives. Ongoing technological and operational enhancements will further bolster its environmental credentials. [Facility & Services] Thoughtfully zoned to maximise both efficiency and experience, TERRA provides a premium business destination tailored for today's leading professionals. Versatile meeting rooms, equipped with intelligent systems and dedicated support, facilitate seamless transitions across various formats – from private discussions to large-scale presentations. The FORUM event space commands panoramic views of Shanghai's cityscape and features modular partitions and adaptable layouts, which can be easily adapted to accommodate gatherings of varying scales and purposes. TERRA's exclusive food and beverage offerings – expertly curated by the renowned David Laris Creates – include superfoods, organic wines, and artisanal coffee crafted from the finest global ingredients, all aligned with sustainable wellness principles. The CORNER wellness room, incorporating a state-of-the-art hyperbaric oxygen capsule and therapeutic water bed, delivers targeted stress relief and profound relaxation, thereby fostering long-term work-life balance. [Community Focus] TERRA provides a people-orientated environment designed to spark collaboration and co-creation. Through regular gatherings, curated exhibitions and interdisciplinary workshops, it promotes resource sharing, knowledge exchange and community building, offering valuable opportunities for professional growth and meaningful connections. To celebrate its launch, TERRA is hosting the "Here / Beyond" art exhibition showcasing installations and new media artworks by eight pioneering artists from around the world. Blending natural materials such as plants and wood with glass, the artworks are seamlessly woven into the space, creating an immersive experience that highlights the interplay between nature and architecture. Strategically located in the heart of the Nanjing Road (West) shopping district, HKRI Taikoo Hui has long been instrumental in driving regional growth through its diverse and high-quality offerings. Since completion, the HKRI Taikoo Hui HKRI Centres have attracted numerous multinational corporations and Fortune 500 companies, serving as a key operational base to establish their Chinese Mainland or Asia-Pacific headquarters. The complex was also the first development in Jing'an District to achieve LEED ® Platinum certification, and this year attained the WELL™ Core Platinum certification, further cementing its position as a benchmark for premium office environments in Shanghai. With its adaptable spaces and comprehensive services, TERRA not only enhances the commercial appeal of Nanjing Road (West) but also presents a forward-thinking model for global business. As Shanghai continues to build its growth momentum, TERRA will pioneer novel approaches to workplace ecosystems – offering a compelling example for the resilient and sustainable urban development.
Korea Herald
an hour ago
- Korea Herald
GSMA: MWC25 Shanghai showcased tech innovation in robotics, AI and 5G-A from China and Asia to an international audience
MWC25 Shanghai saw strong international participation and attendance, with 45,000 attendees including nearly 4,000 from the C-suite and over 40% representing industries beyond mobile SHANGHAI, June 20, 2025 /PRNewswire/ -- MWC25 concludes following three days of innovative technology showcases, keynote sessions and collaborative discussions. Charismatic humanoid robots, urban robo-taxis, AI-enabled devices, satellite comms, EVs and more delighted the 45,000 attendees from 128 countries and territories. The global thought leadership stage set by MWC25 saw nearly 40% of the event's 400 speakers hail from international markets. By welcoming policymakers and leaders to the first GSMA Policy Leaders Forum, including 35 delegations from regions such as LATAM, Asia, the Middle East, Eurasia and Africa, MWC Shanghai is the ideal platform for business leaders, policymakers and the international community to meet, network and collaborate. John Hoffman, CEO of GSMA Ltd., said: " MWC25 Shanghai has once again proven its place as a global meeting point for the industry. China and Asia's exceptional technological innovation is awe-inspiring; from the show floor to the keynote stage, it's been fantastic to see such a diverse mix of companies and ideas driving the future of connectivity. On behalf of the GSMA, my sincere thanks to H.E. Wang Jingtao, Vice Minister, Cyberspace Administration of China; H.E. Chen Jie, Vice Mayor of Shanghai; Mr. Wu Jincheng, Governor of Pudong New Area; and all our attendees, exhibitors, partners and sponsors for making this such a successful edition of MWC Shanghai. We're already looking forward to welcoming you back in 2026." 400 speakers and thought leaders joined more than 400 exhibitors, sponsors and partners to contribute to a packed agenda exploring the accelerating shift towards a more intelligent, connected future. Vivek Badrinath, Director General, GSMA, said: " This week has highlighted the rapid progress of the Chinese ecosystem in the development of 5G-Advanced, AI and open API innovation on the path to achieving 5G's full potential MWC Shanghai continues to be a valuable platform to share ideas, launch partnerships, and be recognised for important work. Congratulations to everyone involved in making this event a success." The GSMA's Head of Greater China, Sihan Bo Chen & the GSMA's Head of MWC Americas and Shanghai, Erich Hermann took a L4-level, robo-taxi by the Pudong Government. They reflect on MWC25 Shanghai's platform for inspirational tech use cases, looking forward to MWC25 Las Vegas where IT leaders will explore the industrial connectivity enabling these real-world applications.
Korea Herald
2 hours ago
- Korea Herald
"Global Connectivity • Industry Interaction" International Sports Industry Salon Held in Hong Kong
CHENGDU, China, June 20, 2025 /PRNewswire/ -- On June 20, the "Global Connectivity • Industrial Interaction" International Sports Industry Salon was held in Hong Kong. The event was hosted by National Business Daily, organized by NBD Think Tank Hong Kong Center, and supported by Chengdu Sports Federation, Hong Kong Commercial Daily, and COJOY, which attracted over 50 representatives, including business leaders, experts and industry pioneers from the sports sectors of Hong Kong and Chengdu. They gathered to engage in in-depth discussions on topics such as how the sports industry can promote urban development and enhance cross-regional cooperation. Darren Burden, Chief Operating Officer of Kai Tak Sports Park in Hong Kong, introduced the design philosophy and operational model of the Kai Tak Sports Park – Hong Kong's largest-ever sports infrastructure project. He stated, "The Kai Tak Sports Park is not only the main venue for the Hong Kong events of the 15th National Games of the People's Republic of China but is fast becoming a new landmark for sports and entertainment in Hong Kong." While Ismael Martinez Merchan, Senior Associate and Project Architect of the prestigious sports architecture design firm Populous, shared the company's leading experience in global sports venue design and specifically showcased how the design of the Kai Tak Sports Park integrates local cultural elements with an international perspective. Chengdu is set to host The World Games 2025 Chengdu in August. Hence, the event featured a special "Promotion for Chengdu World Games," inviting Geely Holding Group, an official partner of the Games, to share insights on "How Major Sports Events Empower City Branding." The Group's Head of Brand Strategy remarked, "The World Games are not only a stage for competition but also a window to showcase a city's culture and innovation capabilities." Additionally, representatives from famous AG E-sports Club (Chengdu) and Chengdu Happy Sports Development Group introduced their respective business developments and achievements over the years. During the panel discussion, experts discussed on topics like "how to further enhance city visibility and influence through international sports events" and unanimously agreed that the sports industry has become a new engine driving urban economic, cultural, and social development. The successful hosting of the Sports Salon marked the completion of the International Salon Series. The organizer expressed its commitment to more similar high-level dialogues in the future, promoting exchanges between Chengdu's various industries and the global community.
