Woman shocked after she was charged nearly €5,400 for two-hour car park stay
'It was surreal - I just couldn't fathom that they had taken that money.'
A woman in the UK was left in shock after she was charged nearly €5,400 for a two-hour car park stay.
Yaditi Kava had £4,586 taken out of her bank account, instead of the £4.50 it should have cost her.
The mother was on a shopping trip with her two daughters when she parked at a multi-storey car park at Queensmere Observatory Shopping Centre in Slough.
She told the BBC that she decided to pay at the exit barrier, rather than at the pay station.
She said she thought the '4,5' displayed on the machine was £4.50, but instead received a text message informing her that £4,586 had been taken from her bank account.
Yaditi Kava (Image: Facebook)
News in 90 Seconds - June 18th
'I tapped my contactless card, then a message displayed saying I needed to enter my PIN,' she told the broadcaster.
'I was in a rush, the girls were getting tired, and I did not see the number on the small card machine.
'The big display showed '4,5', so I thought it was £4.50,' she explained.
'To my shock, I saw that they had deducted not £4.50 but £4,586 from my account.
'It was surreal - I just couldn't fathom that they had taken that money.'
The 39-year-old had to wait to speak to the manager on the following Monday, who told her the machine was faulty.
'He made a receipt on 19 May and assured me I would see that money in my account within 2-3 working days,' she said.
Three weeks later, she was still not refunded.
'I'm going through a divorce at the moment and had saved that money to pay legal fees.
'I was going to call off my daughter's birthday party, it was a lot of stress,' she added.
The money was finally refunded after she contacted the BBC's consumer rights programme - the JVS show,
Savills, the company behind the car park, told the broadcaster that it was an 'isolated incident.'
'Savills can confirm that it is aware of an isolated incident concerning an anomaly with a parking charge in the car park.
'We have been in regular contact with the customer to rectify the issue as a matter of priority and can confirm a full refund is being processed.
'This was a very unusual occurrence, and we are investigating the car park system to prevent this from happening in the future.'
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