Nationwide banking app down as customers complain about delays to payments
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NATIONWIDE is down, leaving customers unable to receive payments.
Customers began to report the issue last night, with some complaining that their payments are listed as pending in the mobile app.
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Nationwide customers have reported issues with its mobile app
Credit: Alamy
More than 200 users have logged the issue on Downdetector, which monitors the status of online services and reports outages in real time.
The building society has now confirmed the issue in a response to customers.
In a message on its website, it said: "Some incoming payments are delayed at the moment. Everything else is working normally."
Nationwide said that it is working to get things back to normal as quickly as it can.
If you are waiting for an incoming payment then you do not need to do anything.
Nationwide said your payment is in a queue and will arrive as soon as possible.
Direct debits and standing orders are still working as normal.
This means you can continue to send money from your account as usual and move money between Nationwide accounts.
You can also use your cards online and in shops and log in to the building society's internet bank and banking app.
Withdrawals from cash machines are also unaffected.
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Customers have taken to social media website X to voice their frustration at the outage.
One said: "When are we actually going to get our payments I've been waiting nearly an hour."
Another said: "R payments delayed? I'm waiting on my pip to be paid in."
A third said: "I think you ought to do some checks as issues are there. I have sent a payment through the fast payment system from my Barclays account and it hasn't gotten to the Nationwide account I sent it to.
Can I claim compensation for bank outages?
IF you've been impacted by a bank outage, your right to some money back is usually based on how much the issue has affected you.
This is because banks don't have a fixed compensation scheme for service disruption.
If you're thinking about making a complaint, you'll need to gather evidence about how you were disrupted.
Try to make a note of when you were unable to access the website or app, plus any costs you incurred as a result.
If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.
You'll also want to make note of any bank member you spoke to when trying to resolve the issue.
If you're unhappy with how the bank dealt with your problem, you can contact the free Financial Ombudsman Service (FOS).
"it usually arrives in the Nationwide account in seconds."
Nationwide has been approached for comment.
Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.
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