System downtime affects import, export services in Brunei
BANDAR SERI BEGAWAN: The Brunei Darussalam National Single Window (BDNSW) has been experiencing system downtime since Monday, June 9, impacting digital processes related to the import and export of goods.
According to a joint announcement from the BDNSW portal and the Ministry of Finance and Economy (MoFE) released on June 5, the downtime is due to ongoing system maintenance and security upgrades.
These enhancements are part of efforts to strengthen cybersecurity and ensure compliance with standards set by the E-Government National Centre (EGNC).
The Royal Customs and Excise Department (RCED), in collaboration with EGNC, is working to complete the maintenance as swiftly as possible. In the interim, a Business Continuity Plan (BCP) has been activated to maintain operations through manual procedures at all relevant checkpoints.
Traders and stakeholders are advised to download the necessary manual forms via the BDNSW portal at https://bdnsw.mofe.gov.bn/Pages/Borang-Manual.aspx and submit completed forms along with supporting documents, agency-issued permits (if required), and payments (if applicable) to checkpoint officers.
Authorities expressed their appreciation for the public's understanding and patience during the temporary disruption and assured that regular updates will be provided via the BDNSW portal and MoFE social media platforms. – Borneo Bulletin/ANN
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