IT Leaders in UAE optimistic on Agentic AI, but Concerned by Organizational Readiness, Research Reveals
As AI adoption accelerates and cyber threats increase, nearly eight in 10 IT security leaders in the UAE recognize their security practices need transformation. Salesforce's latest State of IT data also reveals unanimous optimism about AI agents, with 100% of security leaders in the UAE and globally identifying at least one security concern that could be improved by agents.However, despite this hope, the global survey of over 2,000 enterprise IT security leaders from more than 24 countries including the UAE, highlights significant implementation challenges ahead. Some 64% of UAE enterprise IT security leaders worry their data foundation isn't set up to get the most out of agentic AI, compared to 48% globally, and 42% aren't fully confident they have the appropriate guardrails to deploy AI agents.Why it matters: Both the professionals charged with protecting a company's data and systems and the bad actors looking to exploit vulnerabilities are increasingly adding AI to their toolkits. Autonomous AI agents, which help security teams cut down on manual work, can free up humans' time for more complex problem solving. However, agentic AI deployments require robust data infrastructure and governance to be successful.Salesforce perspective: 'Trusted AI agents are built on trusted data. IT security teams that prioritize data governance will be able to augment their security capabilities with agents while protecting data and staying compliant,' said Alice Steinglass, EVP & GM, Salesforce Platform, Integration and Automation Mohammed Alkhotani, SVP and GM, Salesforce Middle East, said: 'The latest State of IT report is a cause for both optimism and concern. While the research underscores the confidence that organizations in the UAE have in agentic AI to improve key aspects of their operations and processes, it also reveals significant concerns that must be addressed: It is clear that many IT security leaders in the UAE are concerned about issues including the readiness of their organization's data foundation for AI, the state of their guardrails to deploy AI agents, and the potential for compliance challenges stemming from AI. Amid these anxieties, it is vital that organizations in the UAE and the wider Middle East work with a trusted partner such as Salesforce, enabling them scale up agentic AI quickly, effectively, and ethically.'In addition to a familiar slate of risks like cloud security threats, malware, and phishing attacks, IT leaders now cite data poisoning — in which malicious actors compromise AI training data sets — among their top concerns. Resources are rising in response: 74% of organizations in the UAE expect to increase security budgets over the coming year.Complex regulatory environments add a wrinkle to AI implementation While 84% of IT security leaders in the UAE believe AI agents offer compliance opportunities, such as improving adherence to global privacy laws, nearly as many (86%) say they also present compliance challenges. This may stem in part from an increasingly complex and evolving regulatory environment across geographies and industries, and is hampered by compliance processes that remain largely unautomated and prone to error.• Just 42% of UAE organizations are fully confident they can deploy AI agents in compliance with regulations and standards.• 90% of organizations in the UAE say they haven't fully automated their compliance processes.Trust is a cornerstone of successful AI, yet confidence is nascentA recent consumer study found that trust in companies is on a precipitous decline, and three-fifths (60%) agree that advances in AI make a business's trustworthiness more critical. Furthermore, only 42% of consumers trust companies to use AI ethically, a decrease from 58% in 2023. IT security leaders see work to be done in earning this critical trust.• 57% of organizations globally aren't fully confident in the accuracy or explainability of their AI outputs.• 60% of organizations globally don't provide full transparency into how customer data is used in AI.• 59% of organizations globally haven't perfected their ethical guidelines for AI use.Data governance is a linchpin in enterprises' agentic evolutionNearly half of IT security leaders in the UAE aren't sure they have the quality data to underpin agents, or that they could deploy the technology with the right permissions, policies, and guardrails, but progress is being made. A recent survey of CIOs found that four times as much budget was allocated to data infrastructure and management than AI, a signal that organizations were smartly laying the right groundwork for broader implementation.AI agents offer a salve as adoption ramps upAccording to the State of IT research, 32% of IT security teams in the UAE already use agents in their day-to-day operations — a figure that's anticipated to nearly double over the next two years. IT security leaders expect a range of benefits as their use of agents ramps up, ranging from threat detection to sophisticated auditing of AI model performance. 80% of UAE organizations expect to use AI agents within two years — up from 32% today.Tactical overhauls are on tapIn addition to the steps these teams must take to shore up their data foundations for the agentic era, over half of teams globally admit they have work to do to bring their overall security and compliance practices up to par. Just 38% of UAE IT security teams believe their security and compliance practices are fully prepared for AI agent development and implementation.The customer view: Arizona State University (ASU) is among the first universities to leverage Agentforce, Salesforce's digital labor platform for augmenting teams with trusted autonomous AI agents in the flow of work. ASU stresses the need for data relevancy, especially as the university advances its AI initiatives. ASU implemented Salesforce-acquired Own backup, recovery, and archiving solutions, providing ASU with a comprehensive approach to data management, addressing their needs for backup, recovery, compliance, and innovation support.Go deeper:• Read the full State of IT: Security report• Learn how Salesforce is powering a smarter agentic future with new governance enhancements• Discover additional State of IT insights from the developer perspective• Read more on why trust and guardrails are even more critical in the age of AIMethodology:
Data is sourced from a security, privacy, and compliance leader segment of a double-anonymous survey of IT decision-makers conducted from December 24, 2024 through February 3, 2025. Respondents represented Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Mexico, the Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, the United Arab Emirates, the United Kingdom, and the United States.
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