‘My £19,000 family holiday is in jeopardy because of the Home Office's ETA shambles'

Dear Abigail,
I live in California and have dual UK-US nationality, as do my three teenagers. Me and my husband (who has dual Canadian-US citizenship) have been planning a month-long trip to see family in England for the first time since 2019.
Our UK passports expired in 2017, so we booked the flights – and planned to travel – using our US passports (as required under US law). After doing so a few weeks ago, United Airlines informed us that we would need to apply for the new Electronic Travel Authorisation (ETA) to visit the UK. No problem, we thought. One of the questions on the online ETA form asks applicants whether they hold dual nationality, however, and nowhere in the drop-down menu can you select 'British', nor is there anywhere to type it in. Therefore, unless I falsely claim to have only US citizenship, I cannot obtain one.
Having booked the flights within a month of travel – we were awaiting confirmation of work commitments – we have no time to apply for new UK passports (it takes at least four weeks, we have been advised) or a Certificate of Entitlement (which takes up to eight weeks and costs £589 per person).
I have spent around 30 hours calling the British Consulate and Embassy in the US, I've called the UK Visas and Immigration agency and used its ETA web chat multiple times, and I've spoken to United Airlines on several occasions. Yet all I'm getting is conflicting advice. While the Home Office website advises dual nationals that we should be allowed to board a plane to the UK without an ETA, I don't want to risk being turned away at Heathrow for either travelling without an ETA, withholding information on my ETA form, or possessing an expired passport.
We feel devastated and defeated, with no choice but to cancel our travel to the UK. This is a once-in-a-lifetime trip and we are faced with losing $26,000 (£19,200) in flights, car rental and accommodation and are left wondering why entry for British dual citizens is so much harder than for tourists. I also worry for myself – and others – what would happen if I needed to travel if a family member was sick or dying.
- Mary, California
Dear Mary,
I can well understand your frustration. The ETA scheme has been phased in since early January and it appears you are not the only ones to be baffled by the rules – many other dual British nationals are experiencing the same problem.
Currently, the UK Home Office seems unable to provide a solution beyond the advice on its ETA Factsheet which states: 'We recommend that all British citizens travel on a valid British passport to avoid unnecessary delays at the border… As an alternative, British dual citizens can evidence their citizenship in another passport by obtaining a certificate of entitlement on gov.uk'
However, with just 10 days to go before you travel, obtaining either a valid UK passport or a certificate of entitlement is, as you say, not an option. I spoke to the Home Office on your behalf and was advised verbally that you should be allowed to board a plane with an expired passport but there was no confirmation that your family would be allowed to enter the UK when you arrived at Heathrow. Of course, without an ETA, you are unable to simply use your US passport upon arriving in Britain as you did the last time you came here in 2019.
The ETA factsheet goes on to state: 'We recognise that the introduction of the ETA is a substantial change for British dual citizens of ETA eligible nationalities. In the current transition period, we do not expect carriers to deny boarding to passengers who cannot produce a valid British passport or certificate of entitlement.'
This would suggest you can enter the UK with your US passport and an expired UK passport, but the Home Office is unwilling to say so on record. Your airline, United, would not confirm to me that you will be allowed to board, and simply referred me back to gov.uk when I contacted them on your behalf.
Scouring blogs, social media forums and media coverage for expatriates in ETA-eligible countries, the situation is being described as 'a shambles' but it appears people facing this quandary are coming to the UK on expired passports or using an ETA and the valid passport they hold for the country where they now live, falsely claiming on the ETA form that they do not have dual citizenship.
The latter option – lying on an immigration form – is risky and understandably not one we would condone nor that you wish to pursue, especially with teenagers in tow.
There is one last option, and that is to apply for an Emergency Travel Document (ETD) for yourself and your three children. While ETDs are not designed for leisure travel, the Home Office told me verbally that if you have held valid UK passports since 2006 (and yours only expired in 2017), then there is no requirement to prove the reason for emergency travel. Applying for an ETD takes 48 hours and may involve an interview with the nearest embassy, but could provide the peace of mind you need to proceed with your desperately longed-for holiday.

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