
Bad news for employees of this industry as 577000 workers have lost jobs due to...
If you are part of the generation that grew up in the 1990s and 2000s, you will be familiar with the golden era of cable television, which was the only home entertainment outlet prevalent across every region of India. With the fast-paced growth of technology, that space has relinquished its space and faded slowly over the years. With the arrival of digital platforms and shifting viewer habits, the cable TV industry has continued to experience a steady decline, causing an unprecedented downturn over the last seven years.
According to the State of Cable TV Distribution in India report by the All India Digital Cable Federation (AIDCF) and EY India, nearly 5.77 lakh jobs in the sector have been lost between 2018 and 2025.
In 2018, an estimated 151 million households in India had Pay-TV connections. That number fell to 111 million by 2024, as defined in the report. Pay TV allows users to subscribe to many television channels (much like a cable bill) for a fixed amount of money. The report also projects that there will be 71 – 81 million Pay-TV subscribers by 2030. This shows that in comparison to 2018 the user base could be cut almost in half by 2030. A reduction of nearly 40 million subscribers can be attributed to a variety of reasons: the increase in price of TV channels, the popularity of OTT services like Netflix and Amazon Prime, and free alternatives like DD Free Dish. People are spending more time on streaming services and less time on traditional television channels.
This decrease has caused large economic losses to the cable TV industry. In 2019, the combined revenue of the four main DTH (Direct-to-Home) operators and ten major Multi-System Operators was ₹25,700 crore. In 2024, the revenue was ₹21,500 crore, or about a 16% decrease. In the same five years, the profit margin (EBITDA) for these DTH and MSOs also fell substantially by 29%, from ₹4,400 crore in 2019 to ₹3,100 crore in 2024.
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Economic Times
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- Economic Times
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Fashion Value Chain
2 days ago
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Tap, Try, Buy: What Fashion Retailers Must Do to Stay Relevant
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A customer might: See a product in an Instagram reel Browse a brand's website on their lunch break Visit a store after work Buy the item from their phone while watching Netflix This kind of behaviour is very normal today. This means that brands must be ready to meet customers at every point in this journey. Here are a few reasons why omnichannel strategies are becoming a necessity for fashion retailers: Customer Expectations Have Changed: Shoppers today expect flexibility. They want to check if something is in stock before visiting a store. They want to try it on in person and still have the option to order it online if their size isn't available. Convenience Drives Loyalty: When a brand makes shopping easier, customers are more likely to return. A study by the Aberdeen Group showed that companies with strong omnichannel engagement retain 89% of their customers, compared to 33% for those with weak strategies[1]. Increased Sales Opportunities: Omnichannel shoppers are more valuable. According to a Harvard Business Review study, customers who used four or more channels spent 9% more in stores, on average, compared to those who used just one[2]. Core Elements of a Good Omnichannel Strategy in Fashion Let's look at what it really takes to build an effective omnichannel system in the fashion world. A Connected Inventory System A major part of an omnichannel strategy is inventory visibility. This means showing customers what products are available, where they're located, and in what sizes. If a shopper checks online and your site says a specific jacket is in stock at the store down the street, that information needs to be accurate. A Unified Customer Profile Whether a shopper buys online or in person, every interaction should contribute to a single, detailed customer profile. This helps brands offer more useful suggestions, personalised discounts, and smoother service. Consistent Look and Feel Whether someone is scrolling through your Instagram, browsing your app, or walking into your store, they should get the same sense of your brand. That includes your visuals, tone of voice, product presentation, and even customer support. Multiple Shopping Options Customers want to shop in a way that works best for them. That could mean: Buying online and picking up in store (BOPIS) Buying in store and shipping to home Ordering through an app and returning in store Providing these choices builds flexibility into the shopping experience. As Olivia Lee explains: 'Through AI sizing tools, I hope we can give customers more ownership of their size and measurements, while helping brands offer a better, more personalized experience.' Where Does Omnichannel Happen? A complete omnichannel setup often includes: Physical stores : Still vital for many fashion brands. People like trying things on and getting advice. : Still vital for many fashion brands. People like trying things on and getting advice. E-commerce websites : A primary source of information and shopping. : A primary source of information and shopping. Mobile apps : Useful for faster browsing, exclusive deals, loyalty points, and in-app features. : Useful for faster browsing, exclusive deals, loyalty points, and in-app features. Social media platforms : Instagram, TikTok, Pinterest — these are often the first point of contact for discovering a new item. : Instagram, TikTok, Pinterest — these are often the first point of contact for discovering a new item. Emails and text messages : These keep customers informed about sales, deliveries, returns, and new arrivals. : These keep customers informed about sales, deliveries, returns, and new arrivals. Customer service platforms: Live chat, Facebook Messenger, WhatsApp — these help with product questions or post-purchase support. Each of these platforms can play a different role in a shopper's journey. The job of an omnichannel system is to make sure the handoff between them is as smooth as possible. Real-Life Examples of Omnichannel in Fashion Let's look at how some big fashion names are doing this in practice. Nike: Nike's app isn't just for buying shoes. It lets users scan items in-store for more info, check product availability, get workout content, and even book appointments. Their website and app are tightly linked to store systems, making the shopping experience more fluid. Zara: Zara has a feature called 'store mode' in their app. You can use it to check if a specific item is available in nearby locations. If it's not in stock, you can order it online and pick it up or have it shipped. They also let you return online orders in-store without needing to print anything. Nordstrom: This US-based retailer connects its inventory, customer service, and app to allow for personalised suggestions, curbside pickup, stylist services, and more. If you're part of their loyalty program, the entire experience becomes even more tailored. How to Start Building Your Own Omnichannel Strategy If you're part of a fashion brand and thinking of exploring omnichannel, here's a practical approach: Understand How Your Customers Shop: Start by asking questions. Do they discover your brand online and then shop in person? Do they expect live chat? Are they mobile-first? Choose Tools That Work Together: Pick systems for inventory, point of sale, and customer relationship management that can communicate with each other. This will help you connect the dots between in-store and online behaviour. Train Your Team: All employees — from store staff to customer support — should understand how different channels interact. This helps them serve customers more efficiently. Start with One Feature: You don't need to do everything at once. Try starting with in-store pickup or simple returns, then expand as you learn what your customers use most. 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Here are a few ideas that are becoming more popular: Virtual fitting rooms using augmented reality using augmented reality Personalised recommendations based on browsing and shopping history based on browsing and shopping history Live shopping events on platforms like TikTok or Instagram on platforms like TikTok or Instagram Sustainability tracking, where customers can see the carbon footprint of an item All of these are possible when the data from every channel is linked. Looking at the future, Olivia Lee adds, 'Shopping is a community experience. In the future, I imagine immersive commerce where you can shop online with friends, see other avatars in the store, and make the experience as fun and social as it is in real life.' Conclusion Omnichannel fashion is not about being everywhere just for the sake of it. It's about being where your customers need you, when they need you, and making that experience feel simple and familiar. A customer might not even realise that multiple platforms are involved. That's actually the point — when omnichannel works well, it just feels whether you're a brand just starting out or a larger business looking to grow smarter, taking steps toward an omnichannel approach could make a lasting difference in how your customers see you. References: A Study of 46,000 Shoppers Shows That Omnichannel Retailing Works


Time of India
2 days ago
- Time of India
Indian pay DTH sees 1.3 mn subs drop in Jan-March'25: TRAI
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