How budget airline baggage confusion triggered EU legal row
Determined to avoid baggage fees for his holiday to Pisa, Benjamin Till trawled several different shops armed with a tape measure in search of the right suitcase. Eventually, he found a case within the dimensions EasyJet allows for a free underseat bag - or so he thought. When Mr Till arrived at London Gatwick Airport in December 2023, he discovered those measurements included wheels, meaning his bag was deemed slightly too big.He protested, but eventually paid £48 to bring the bag on board. He says he was told to remove the wheels for the way back - which he did.But at the gate on his way home, he was told the suitcase was still too large, so he sat on the floor, unpacking his dirty underwear and souvenirs into a bin bag."I don't mind admitting that I actually burst into tears because it was so humiliating," he says. An EasyJet spokesperson told the BBC its ground crew had to ensure non-checked bags were within maximum dimensions "to safely and securely fit", and that rules were made clear to customers when they booked.
Stories of passengers caught out by baggage rules they feel are inconsistent or confusing are common, with many customers complaining or seeking clarity from budget airlines on social media. Different airlines have varying rules on the acceptable size and weight of an underseat personal item or an overhead cabin bag, with some charging customers to bring the latter. For people who fall foul of these rules, some airlines charge hefty fees to upgrade a bag from a free personal item to an overhead cabin bag at the airport gate, or to stow an oversized cabin bag in the hold.Passenger confusion has prompted the European Union's largest consumer group to push for fairer and more consistent hand luggage rules, and caused one government to start cracking down on airlines over bag charges.The EU is now looking at changing its laws - changes which would also affect UK passengers who are travelling to or from an EU destination using an EU-based airline. On Thursday, EU transport ministers proposed standardised sizing for free underseat baggage on EU airlines, among other air travel and passenger rights' changes - meaning this could become EU law if their position is accepted by the European Parliament.Budget airlines say their baggage policies comply with the law while keeping fares low, but they have been facing mounting pressure and calls for change.
What could change, or not, for hand baggage?
EU transport ministers proposed that passengers should be guaranteed one free personal item, measuring up to 40x30x15cm (including wheels and handles) - or which could reasonably fit under a plane seat.These rules would apply to EU-based airlines (such as Ryanair, Wizz Air and EasyJet), including when they are carrying passengers from a non-EU country like the UK to an EU country and vice-versa, but not third-party airlines.New rules would add clarity to an EU court ruling from 11 years ago, which stated hand baggage should not be subject to an extra fee, provided it met "reasonable" weight and dimensions, but did not say what reasonable was.Currently, Ryanair allows a free carry-on bag of 40x20x25cm, while EasyJet's dimensions for a free bag are a more generous 45x36x20 cm, including wheels and handles.The ministers' proposal was silent, however, on the issue of whether airlines could charge for overhead cabin bags – meaning that if their proposal was adopted into law, the current situation would not change and airlines could keep charging for that kind of hand baggage, which some in Europe have lobbied to stop.The European Consumer Organisation, BEUC, an umbrella group for 45 independent consumer organisations from 32 countries, believes Thursday's proposals do not go far enough, and legitimise "charging for reasonably sized hand luggage".In November, five airlines were fined a total of €179m (£150m) in Spain for "abusive" practices, including charging for hand luggage. Spain's Consumer Rights Ministry said at the time that it planned to ban charging extra for carry-on luggage and other policies.The airlines had said they would appeal the decision.
Regarding charges for overheard cabin bags, Ryanair said it fully complied with EU law in its policy, which allows one small bag on board free of charge."If airlines were forced to include additional carry-on bags as part of the basic fare, it would reduce choice and drive up air fares for all passengers, which would harm consumers," the airline said.Industry group Airlines For Europe said charging different amounts depending on baggage "allows passengers to choose the exact services that best suits their needs".
What do customers want?
Hand luggage dimensions should be universal, says Jane Hawkes, a consumer expert specialising in travel."I don't really see why it can't be, and why they can't come to a voluntary agreement as to what those requirements should be for your baggage," she tells the BBC."There have to be restrictions, obviously, but a one-size-fits-all kind of approach would make it a lot simpler for passengers," she says.BEUC said policymakers should define what "reasonable" size and weight was "to avoid surprises at the airport and ultimately reduce the number of disputes costing consumers and airlines time and money".Ms Hawkes suggests passengers make sure they measure their bag after it is packed, as it may expand when it is full and go over the limit. She adds that consumers should not just be swayed by the fare price, as "if you've got an airline that encompasses [baggage] without you having to pay extra costs to start with, then that might be more of a better option for you".
Mr Till would welcome a one-size-fits-all approach to underseat bags. "It's just really, really unfair and ridiculous and there should be one size that goes across all of the airlines," he says.He also criticises the permitted size of underseat cabin bags, saying "it was such a tiny, tiny size of luggage that you were allowed that it had taken me so long to find something that was so small".Still, he was grateful for the inexpensive air fare, and the place he had to stay in Italy, because "otherwise I wouldn't be able to come to this beautiful country".
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Daily Mail
25 minutes ago
- Daily Mail
Heatwave hell as passengers are 'slow cooked' on stuck trains for hours amid 34C heat - as nation swelters on hottest day of the year
Terrified passengers today had to be freed from stuck Thameslink trains by transport police and were forced to walk down the tracks to safety in sizzling 34C heat. Enraged customers travelling on the services say they felt like they were being 'slow cooked' in 'an oven' as the services came to a halt with no air conditioning or ventilation. The frightening ordeal comes just days after experts predicted nearly 600 people in England and Wales could die as a result of this week's heatwave. Three trains were stopped due to faults, and a series of images shows one service heading south through London being evacuated on what is the hottest day of the year so far. One commuter wrote on social media: '[Thameslink] you will have hell to pay. We've been stuck on this hot and humid train for over an hour. 'The doors were closed because we were told we may be moving. That was 15 minutes ago. It's like an oven in here and we're being slow cooked.' The operator confirmed on a social media post that their services were facing issues, and have since apologised to the passengers who were affected. They first posted: 'Due to a fault on a train between London Blackfriars and Herne Hill, some lines are blocked. We're working to gather more information on this incident.' They later added that 'services across the network' were 'experiencing significant disruption'. Another passenger said they had been stuck on a 'rammed' service to Brighton between Elephant and Castle and Loughborough Junction which was a medical accident 'waiting to happen'. They also asked why there was 'no air con' or windows that could be opened on the service. In their instructions to stuck passengers, Thameslink posted on X that anyone stuck should not attempt to leave the train. They said: 'If you're stuck on a train which isn't moving, please remain where you are and don't make any attempt to leave the train unless instructed to.' Thameslink also replied to a post from a passenger who said he was stuck on a service between Blackfriars and East Croydon which had been 'over an hour with no AC'. Their reply read: 'Network Rail staff and emergency services are enroute to each train stuck between stations to evacuate and work on getting these moving.' A Thameslink spokesperson told MailOnline that they were 'truly sorry' to the passengers affected. They said: 'Earlier today, a fault on a train near Loughborough Junction brought all services to a halt in the area, three of them outside station platforms. 'Without power and air conditioning on such a hot day, we pulled all resources from across Sussex and Kent to get personnel on site to safely evacuate passengers as quickly as possible along the track. 'This would have been a difficult and uncomfortable experience for our passengers and we are truly sorry. With safety our top priority, the safest place was to remain on the trains while we worked our hardest to get help to those on board. 'There is engineering work taking place today, which means this is the only route Thameslink trains can take south out of London and severe disruption is expected for the rest of the afternoon. 'Anyone travelling south of London is currently advised to use Southern services from Victoria but you should check the latest travel advice at 'Passengers delayed by 15 minutes or more are also entitled to compensation, with details on our website.' A British Transport Police spokesperson added: 'Officers were called to Loughborough Junction Railway Station at just before 11am today (June 21) to reports of a train broken down nearby. 'Officers assisted Thameslink and Network Rail and all passengers have been evacuated safely.' The shocking footage has sparked concern as experts at the London School of Hygiene and Tropical Medicine (LSHTM) and Imperial College London used decades of UK data to predict excess mortality during the hot temperatures from Thursday to Sunday. Their study, released on Saturday, forecasted that around 570 people could die due to the heat over the four days. The excess deaths were estimated to peak at 266 on Saturday when the heat will be at its most intense. London was predicted to have the greatest number of excess deaths with 129. The researchers said their assessment highlights how extreme heat poses a growing threat to public health in the UK. Today, Britain is as hot as the likes of Barbados and Corfu and is hotter than Barcelona and Lisbon. But forecasters at the Met Office warned that much of the UK could be soaked as soon as 5pm this evening as the humid aftermath of the heatwave looks set to result in a downpour. This week has already seen thermometers surpass 30C across much of the UK, with Scotland, Wales and Northern Ireland all recording their warmest days of the year on Friday. But forecasters at the Met Office warned that much of the UK could be soaked as soon as 5pm this evening as the humid aftermath of the heatwave looks set to result in a downpour (Pictured: Commuters squeeze onto a London Underground tube, June 21, 2025) That blistering heat has continued into today, which is the official end of spring, an occasion which was marked at Stonehenge this morning. Thousands of people watched the sunrise over the monument to celebrate the summer solstic e. Those who gathered for the spectacle in Wiltshire braved a warm start to the morning as they marked the year's longest day. Temperatures in Salisbury and Greater London reached 18C by 5am, according to the Met Office. The weather bureau confirmed that Yeovilton in Somerset and Crosby in Merseyside recorded the highest overnight temperatures in England, both reaching 19.7C by 6am on Saturday. Towns in Cumbria and Lancashire also recorded temperatures above 19C. An amber heat-health alert for all regions in England remains in place for the weekend, but a warning for thunder has been issued. Spanning the north Midlands to Northumberland, including north-east Wales, downpours, hail, lightning and gusty winds are predicted from 5pm today until the early hours of tomorrow. The Met Office warned of 'sudden flooding' which could see communities 'cut off', transport disruption and power cuts. The hot weather is poised to linger in the South and East through the weekend. An amber heat health alert – to warn healthcare providers – lasts until Monday. Elsewhere, temperatures are set to fall from tomorrow to the high teens or low 20s. It follows a World Weather Attribution (WWA) research group study published on Friday which found the heatwave has been made around 100 times more likely and 2-4C hotter due to climate change. Dr Garyfallos Konstantinoudis, lecturer at the Grantham Institute at Imperial College London, said: 'Heatwaves are silent killers - people who lose their lives in them typically have pre-existing health conditions and rarely have heat listed as a contributing cause of death. 'This real-time analysis reveals the hidden toll of heatwaves and we want it to help raise the alarm. 'Heatwaves are an underappreciated threat in the UK and they're becoming more dangerous with climate change.' An official heatwave is recorded when areas reach a certain temperature for three consecutive days, with thresholds varying from 25C to 28C in different parts of the UK. The Met Office confirmed that 'many places' in England and 'one or two areas' in Wales, including Cardiff, entered a heatwave on Friday. There will also be very high UV and pollen levels across the country on Saturday, the forecaster said. The amber heat-health alert, issued by the UK Health Security Agency (UKHSA) for the first time since September 2023, is in force until 9am on Monday. It warns 'significant impacts are likely' across health and social care services because of high temperatures, including a rise in deaths, particularly among those aged 65 and over or people with health conditions. Following the hot weather, the Royal Society for the Prevention of Accidents (RoSPA) urged the public to take heat and water safety seriously. During 2022's heatwave, temperatures rose past 40C, leading to 320 people being treated in hospital. Steve Cole, policy director at RoSPA, said: 'Heat is no longer just a holiday perk - it's a growing public health risk. 'We're seeing more frequent and intense heatwaves, both in the UK and globally, and the data shows a clear rise in heat-related illness and fatalities. 'Warm weather can also be deceptive when it comes to going for a dip. 'While the air may feel hot, water temperatures often remain dangerously cold, which can lead to cold-water shock, even in summer.'
The Guardian
39 minutes ago
- The Guardian
Uncommon holidays
Quiz: Discover your ideal destination Is your ideal break centred around switching off and connecting with nature? Or are you a culture-seeker, always on the hunt for fresh finds to feed your curiosity? Perhaps thrills and adventure are more your style? This quiz will take your holiday craving and match it to the perfect destination.
The Sun
an hour ago
- The Sun
Former Championship manager, 44, now working at Bristol Airport as picture of him in uniform goes viral
A FORMER Championship manager has swapped wingers for wings - by taking a job at Bristol Airport. And fans could barely believe their eyes as he opted for a high-viz instead of a high line. 2 Ex-Swindon and Notts County chief Luke Williams was Swansea boss from January 2024 until his sacking in February 2025. The London-born gaffer, 44, was placed on gardening leave. But despite no doubt receiving a pay-off from the Welsh club when axed four months ago, he was keen to do something worthwhile during his time out of the game. So much so that as he awaits a new stint in a dugout, kind-hearted Williams has undertaken a gig helping disabled and limited-mobility passengers around the Bristol Airport terminal, as reported by The Athletic. He started the job two weeks ago. And it did not take long for a photo of him at his new workplace to go viral. The snap showed humble Williams wearing his yellow reflective vest uniform and lanyard coming out of the lift in Bristol. An X user wrote: "Luke Williams gone from managing the Swans to working in Bristol Airport, someone check VAR." One replied: "He's just doing this because he's bored, he genuinely doesn't care about others' opinions and you have to respect it." Another commented: "Fair play to the guy." Former Premier League manager is told 'f--- you' by his own player before he shushes him in furious Club World Cup row A third joked: "Managing in the top flight." A fourth added: "Cardiff City fan here with nothing but respect for this. Call me woke if you want. (*best believe I'll turn up in full bluebirds kit when I fly out next week)" And a final person typed: "Clearly has a massive work ethic. Good luck to him!" Williams told The Guardian in 2024 that he places a strong emphasis on commitment and dedication, declaring: "In my opinion, motivation in life is everything." He also revealed how he loaded lorries for BHS and drove minibuses to and from nightclubs and airports to fund his early coaching career. In those days, he collected £1.50 for every player who attended his sessions. Williams also applied for an electrician course when he left his coaching role with Swansea under Russell Martin in 2022.
