I Work 100% Remotely With AT&T Fiber's Cheapest Plan: Here's My Secret to Fast, Uninterrupted Internet
If there's anything I've learned about internet in the past year I've been reviewing internet providers, it's that fast speeds are actually not the most important part of a good internet plan. Most of us won't be able to tell the difference between 400Mbps and 1,000Mbps. What we do pick up on, however, is latency or lag.
When it comes to working remotely, low latency is key to getting through the day without interruption. If you've ever struggled to get through a Zoom call or lost your connection while trying to download or upload documents, high latency may be the culprit.
I'm all for saving money on monthly bills. That's why I signed up for AT&T Fiber's cheapest internet plan, and despite several attempts from AT&T's customer service to get me to upgrade, I know I'll be sticking with this plan for a while.
Internet is already expensive. In fact, a recent CNET survey notes that adults are paying roughly $195 more on average for internet than they did last year. Before you go down the rabbit hole of home internet shopping or throw out your router, there are a few easy and low-cost steps you can take to diagnose the issue and optimize your Wi-Fi system on your own, just like I did. Before I started working remotely in my home office, I took these steps to make sure my Wi-Fi wouldn't drop out while I was uploading documents or joining a call, and I've rarely experienced any outages or lag, even with 300Mbps of speed.
Here's everything you need to know to improve your home network (but were too afraid to ask).
Locating local internet providers
1. Test your internet connection
The first step to diagnosing and boosting your internet is running a simple speed test. Speed tests are an easy (and free) way to diagnose your internet woes and get a sense of where -- and when -- your internet is slowest. Running a speed test in your office at different times of the day can give you a sense of whether network congestion is playing a role in slowing you down or if you need to rethink where you're placing your router.
Joe Supan, CNET's router expert, recommends starting with an Ethernet cable test to determine whether your router is at fault or it's an internet connection issue.
'If you plug a device into the router directly with an Ethernet cable and you're getting internet just fine through that, then I would say it's a router issue and you can eliminate the provider,' said Supan.
Ethernet is a direct, wired connection, so your speeds should be much faster than with Wi-Fi. If you're still noticing slow speeds with an Ethernet connection, you're probably due for a router upgrade.
How much speed does remote work require? Working remotely with minimal interruptions requires at least 100 megabits per second in download speed and preferably 30Mbps in upload speed. You likely don't need much more than that unless you have multiple devices or other internet users working in the same space. An internet connection of 300Mbps down should technically be plenty for 10 to 15 devices online simultaneously. Online meetings will be the most bandwidth-heavy activity for most remote workers, unless your work requires video editing or uploading content.
At any given time during the work day, at least three devices are online in my home simultaneously. AT&T's cheapest internet tier starts at $55 monthly for 300Mbps is more than enough speed for me.
2. Pick a better internet plan
When we refer to internet plans, we typically refer to download speeds or the rate at which information is downloaded from the internet. But a lot goes into a reliable internet connection beyond fast download speeds. Your internet connection woes may stem from a lackluster internet plan -- not just a slow speed tier.
"There's kind of a misconception about speed with home internet shopping," said Supan, referring to the tendency to upgrade to the next fastest speed tier to avoid Wi-Fi troubles. "People expect [the internet plan] to be faster, but it's really just, does it work or not?"
Here are other considerations to keep in mind when looking for internet that can keep up with your remote work needs beyond download speeds.
Upload speeds are important
While download speeds are what ISPs typically advertise and what we usually refer to when discussing a plan's speeds, upload speeds play an important role, too. As a remote worker, you'll likely use upload speeds more than the average internet user. We need a good upload speed for Zoom, uploading videos and presenting, among other things. If your job centers around video editing, posting to social media and taking constant video calls, you'll need reliable upload speeds to do so without lag or interruption.
Cable internet typically tops out at 20Mbps to 35Mbps in upload speed, and while that may be plenty if you're the only remote worker (and heavy internet user) in your house, you'll notice less interruption with symmetrical download and upload speeds like what you'd get from fiber internet.
Latency
Upload speeds certainly play a role in determining the latency of your internet connection but it's worth checking the advertised latency of your internet plan. Low latency isn't just optimal for gaming online without interruption; it's also essential for downloading and uploading files quickly, presenting online or taking video calls smoothly.
Most fiber internet providers offer low latency but some cable providers, like Xfinity, have started offering ultra-low-lag internet, too.
3. Optimize your router placement
Routers and cables aren't the prettiest tech, and they tend to clutter up space, so I understand the impulse to hide them. Unfortunately, your router requires a high vantage point to work optimally, as well as placement in an area not crowded by heavy furniture, walls, or appliances like your TV.
To make the best use of your Wi-Fi system, place your router close to your working space, preferably high up off the floor on a shelf. My router is located just near my desk, on a shelf, where I can take full advantage of those Wi-Fi frequency bands.
It's also worth checking that your internet equipment is updated regularly to keep the system running smoothly and flush out any bugs. According to Supan, though some routers update firmware regularly, others don't. You may have to go to your router's app or settings to make sure.
If you haven't upgraded your router for a while or you rent from your ISP, it may be time to consider investing in your own router that can support the latest Wi-Fi technology. Upgrading to a new model can vastly improve the latency and throughput to your PC -- just take it from Supan, who invested in a TP-Link router and immediately saw boosted upload speeds and better overall performance.
4. Use an Ethernet connection
The next best step to consistently getting the fastest internet speeds possible during the work day is to use an Ethernet connection. Ethernet is demonstrably more reliable and faster than Wi-Fi and connecting directly to your router ensures minimal interference and low latency. Plus, it's surprisingly easy to set up.
As long as your device has an Ethernet port or you have a USB to Ethernet adapter, all you'll have to do is plug the cable into your modem or router and into your PC. If you don't connect to the internet automatically, you can go to network settings on your Mac or PC and turn it on.
5. Learn how to switch Wi-Fi frequency bands
Switching between your router's Wi-Fi channels is an easy way to boost throughput and lower latency, if you're able to do so. Most routers come equipped with the 2.4GHz and 5GHz bands and the latest Wi-Fi technology supports an additional 6GHz band.
In general, the 2.4GHz band is the most used (and subject to network congestion) as it has a long range, albeit slower speed potential. The 5GHz range is shorter but it offers a faster speed potential. If you're in the same room as your router, you'll get the most benefit from switching to the 5GHz band.
The 6GHz band is only available with Wi-Fi 6E or Wi-Fi 7 technology, and you'll need a compatible device to use the band, but it boasts the highest speed potential of the Wi-Fi bands (as well as the shortest range).
To switch bands, you can go to your router's configuration page by typing your router's IP address into a web browser and going to your router's wireless settings page. Note that if you rent a router from your ISP, like I do, you may not be able to switch channels.
6. Use a Wi-Fi extender or a mesh network
If you can't update your Wi-Fi setup or move your router to your workspace, you should consider investing in Wi-Fi extenders or a mesh Wi-Fi system. Both are helpful for boosting speeds in rooms that your router can't reach, although they have slightly different performance capabilities. If you're trying to extend coverage in just one room, like your office, a W-Fi extender is a great option. If you're trying to improve coverage in the whole house, a mesh router network is a much better option.
Debbie Fitzgerald, a technologist and director at CableLabs, advises investing in a good router before spending on Wi-Fi extenders.
'Don't go overboard with Wi-Fi extenders in your house,' Fitzgerald told CNET. 'There have been a number of studies that show you really only need perhaps one, if any at all, and if you add more … it can actually increase latency.'
Other considerations for remote work
Beyond improving your internet connection, there are a few other steps you can take to make sure your network is secure and your workspace is productive.
Use a VPN
Anytime you use a VPN, you'll slow the speeds coming to your device. However, VPNs are essential to home network security, especially if you like to travel between co-working spaces or coffee shops where you're using public networks.
Utilize IT or tech support
If you're working remotely for a company with an IT department, go ahead and save their email and contact information. IT is an invaluable resource for boosting network security and troubleshooting connectivity problems.
If you don't have access to an IT department, your ISP or router manufacturing company will have a customer support option that you can use free.
Invest in an ergonomic work setup
Technically, this tip isn't about your internet connection. But if you're working from home (and you spend 8 hours a day at your computer like I do), I can't stress enough the importance of a productive, ergonomic work setup. You don't have to invest hundreds of dollars in fancy equipment. If you're clever, a few tech essentials can make your life easier and correct your posture. An ergonomic office chair makes such a difference in lumbar support and comfort. I bought this one from Amazon for a decent price, and I've already noticed the difference.
If you're using an Ethernet connection, multiple monitors, and you're near your router, there's likely a mass of cords beneath your desk. Using cable covers or ties is an easy way to keep your office neat and hide cord clutter. Plus, they're pretty cheap.
Bottom line
You can take multiple low-cost and stress-free steps to boost your Wi-Fi and internet connection without upgrading to a faster speed tier. If you're working primarily at home, you'll need a dependable internet connection to get through the day but you don't need to break the bank or even use a multi-gigabit plan to do so. After all, a good internet connection is one you don't even notice.
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