e&, Digicel Group to enhance international voice services across Americas
5 May 2025 18:19
ABU DHABI (WAM)e& and Digicel Group have announced a strategic partnership to enhance Digicel's international voice services across the Americas. Under this collaboration, e& will serve as Digicel's partner in 24 markets for inbound and outbound international traffic, optimising operations and elevating service quality.As fraud threats within the telecommunications sector continue to grow in scale and complexity, Digicel and e& are reinforcing their joint commitment to protecting the industry through the deployment of cutting-edge, AI-driven fraud detection, and prevention technologies.This strategic initiative will empower both companies with real-time monitoring capabilities, proactive threat mitigation, and enhanced security protocols—protecting customers, operators, and the broader telecom ecosystem.By combining their global expertise and technological leadership, Digicel and e& are setting a new benchmark in international voice traffic management and fraud resilience.This collaboration marks a significant step forward in establishing more resilient, secure, and trusted ecosystem for the telecommunications industry.By adopting an innovative approach, Digicel continues to refine its wholesale strategy in response to evolving industry trends, including the rise of OTT services and VoLTE. This partnership will enable Digicel to optimise costs, streamline infrastructure investments, and strengthen its market position.Nabil Baccouche, Group Chief Carrier and Wholesale Officer at e&, said, 'Leveraging our extensive expertise in international voice solutions, our partnership with Digicel Group is fully aligned with e& Carrier & Wholesale's strategy to expand our global footprint and deliver next-generation voice services across key international markets."As we establish our Wholesale's strategic hub in Miami as one of our key locations for the region, this collaboration reinforces our commitment to delivering high-quality, secure, and innovative telecom services across the Caribbean, Americas and beyond. Together, we are setting new benchmarks in international voice traffic management and fraud prevention, ensuring long-term growth and scalability for both organisations.'With its deep industry knowledge and technical capabilities, e& will play a key role in supporting Digicel's ambitions to enhance customer experience, improve operational resilience, and future-proof its international voice services.
Digicel Group Chief Business Officer Liam Donnelly commented, 'Our partnership with e& enables us to optimise operations and elevate the quality of services we deliver to our customers. It also opens the door to broader partnership opportunities across international business lines - creating value for both our organisations and the customers we serve."
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