PNB doesn't reverse failed ATM payment, penalised
Chandigarh: The UT district
consumer disputes redressal
commission has penalised PNB, Sec 28-C, for not reversing the amount of a failed ATM transaction to a customer.
It has ordered PNB to reverse the amount — Rs 7,000 — to the complainant's account, along with interest at the rate of 9% per annum with effect from Aug 12, 2023 (i.e.
the date of the transaction) until the date of its actual realisation.
The commission has also directed the bank to pay Rs 10,000 to the complainant as compensation for the harassment caused, as well as litigation expenses.
"Once the complainant specifically lodged a complaint regarding the non-dispensing of the cash by the PNB ATM, it was incumbent upon the bank to produce on record some cogent evidence in the shape of CCTV footage, electronic journal log, etc., to prove that the said amount was actually dispensed and collected by the complainant from the ATM kiosk."
The complainant, Prem Singh, 53, is from the same sector where the bank is. tnn
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