LuLu Hypermarket Wins Prestigious 'Top 10 Brands Award 2024' by Service Hero
KUWAIT CITY, Apr 09: LuLu Hypermarket, the leading retail chain in the region, has earned top honors at the prestigious Service Hero Customer Satisfaction Index Awards, securing the Top 10 Brands 2024. This recognition highlights LuLu's excellence in customer service and reinforces its commitment to exceeding shopper expectations across all touchpoints.
LuLu Hypermarket has once again been honored by the Service Hero platform, underscoring the brand's ongoing dedication to service excellence and customer satisfaction. In a media statement issued following the award, LuLu Hypermarket's senior management in Kuwait extended heartfelt gratitude to customers, partners, vendors, and all stakeholders for their trust and continued support. The statement emphasized the brand's pride in receiving an award that stands out as the Arab world's only customer satisfaction index based entirely on consumer perception.
The Service Hero Award is highly esteemed within Kuwait's retail industry, offering a credible benchmark for service excellence based on real customer feedback. The recognition underscores LuLu Hypermarket's strong customer loyalty and its prominent position in the Kuwaiti retail market.
To secure the 2024 award, LuLu Hypermarket underwent a comprehensive evaluation across various service dimensions. These included product quality and variety, efficiency of service, staff professionalism, convenience of store locations, hygiene standards, value for money, and the overall shopping experience. Furthermore, the functionality and user-friendliness of LuLu's online platforms were rigorously assessed.
Established in 2010, the Service Hero Awards serve as Kuwait's only national index for customer satisfaction. The awards are independently overseen by an advisory council to ensure transparency, impartiality, and credibility in the evaluation process.LuLu Hypermarket's repeated recognition by Service Hero reaffirms its leadership in the retail sector and highlights its unwavering dedication to customer service excellence.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Kuwait Times
17 hours ago
- Kuwait Times
Ministers assure key essentials abundant, call to avoid hoarding
KUWAIT: Minister of Social Affairs Amthal Al-Huwailah and Minister of Commerce and Industry Khalifa Al-Ajeel hold a meeting to follow up on the readiness of cooperative societies and stocks of goods. - KUNA KUWAIT: The ministers of social affairs and commerce and industry on Thursday reiterated that essential commodities are available in large quantities and called on the public not to hoard food products. Amthal Al-Huwailah and Khalifa Al-Ajeel said after a meeting to assess the situation and coordination between the two ministries that 'the strategic stock of essential and basic commodities is available in sufficient quantities and that coordination between the two ministries is ongoing to ensure its continuous availability'. The two sides called on citizens and residents not to stock foodstuff or hoard them at home to avoid the risk of spoilage or improper storage, adding there is nothing to worry about as commodities are available for all. The meeting was held within the framework of activating the national contingency plan and assessing field inspections and visits to cooperative societies to ensure their complete readiness amid an intensification in the fighting between neighboring Iran and the Zionist entity. The two ministers also called on local companies and factories to accord priority in supplies to cooperative societies because they are concerned with providing and distributing foodstuff and other commodities, adding that cooperative societies work around the clock to guarantee stability in the market and meet people's dmands. Since the outbreak of hostilities, almost all ministries and departments have been making necessary preparations to ensure that the country is not affected by the fallout of the war. Meanwhile, the supreme commission for citizenship announced on Thursday that it has recommended revoking the Kuwaiti citizenship of several people, but did not release the exact number. The commission however said the revocations were due to holding third-country citizenship, obtaining citizenship by fraud and for the sake of the country's interests. Kuwait has so far revoked the citizenship of over 37,000 Kuwaitis, most of them foreign women who were naturalized after getting married to Kuwaiti men. The commission's decision becomes effective after its approval by the Cabinet.
Kuwait Times
3 days ago
- Kuwait Times
VisitBritain promotes UK diverse summer tourism beyond London - Faten Omar,
162,000 Kuwaitis visited UK in 2024, a 6 percent increase from 2023 KUWAIT: In collaboration with the British Embassy in Kuwait, Britain's national tourism agency, VisitBritain, organized a special afternoon tea event on Tuesday aimed at promoting the UK's diverse summer tourism experiences beyond London. During her opening remarks, British Ambassador to Kuwait Belinda Lewis emphasized the importance of strengthening the close ties between the United Kingdom and Kuwait, noting the growing interest among Kuwaiti travelers in exploring the UK's home nations. Ambassador Lewis added that Kuwaitis made 162,000 visits to the UK in 2024, a 6 percent increase from 2023 — with an average spend of £2,641 per person. The Gulf region ranks as the UK's tenth-largest inbound market, and Kuwait is projected to have the third-highest visitor spend among GCC countries in 2025. The ambassador highlighted the Electronic Travel Authorization (ETA) scheme as a major driver of this growth, explaining that Kuwaitis made 148,854 applications between February 2024 and March 2025 - the second highest in the Gulf after Saudi Arabia. British Ambassador to Kuwait Belinda Lewis speaks at the event. Mirna Tamimi, Visit Britain's GCC Communications Manager speaks about the campaign. She also emphasized the Embassy's support for initiatives that showcase the UK's rich and diverse experiences, saying, 'We are delighted to welcome VisitBritain and media partners to the British Embassy today. As the long-standing bonds between the UK and Kuwait continue to strengthen, I am glad to see ever more Kuwaiti travelers choosing to visit the UK.' The event introduced VisitBritain's latest global campaign, Starring GREAT Britain, which taps into the rising trend of 'set-jetting' - visiting locations featured in popular films and TV series. The campaign invites travelers to discover iconic filming sites across England, Scotland and Wales. For her part, Mirna Tamimi, VisitBritain's GCC Communications Manager, showcased major events taking place this summer, including world-class sporting moments such as the British Grand Prix at Silverstone and the Wimbledon tennis tournament; Bath's festivities marking 250 years since the birth of renowned author Jane Austen; and the Liverpool Biennial, the UK's largest contemporary art festival. She also emphasized the ease of travel both to and within the UK, with 18 direct flights per week from Kuwait City to London and Manchester, and over 2,500 train stations connecting Britain's towns and cities. In his turn, Gary Robson, VisitBritain Director for Europe, Middle East & India, emphasized the importance of the Kuwaiti market, stating, 'Our collaboration with the British Embassy Kuwait helps us deepen ties in this key GCC region. We are working closely with local influencers and travel trade partners to inspire travel beyond London.' He added, 'Our culturally relevant campaigns, delivered in English and Arabic, are tailored to resonate locally through popular platforms such as Snapchat, which plays a key role in our engagement strategy across Kuwait and Saudi Arabia.'
Arab Times
3 days ago
- Arab Times
Agility KSCP Launches Kuwait-Centric Strategy Supporting Kuwait Vision 2035
KUWAIT CITY, June 19: Agility Public Warehousing Company KSCP's (Agility KSCP) new Board of Directors today announced a refocusing of its strategic direction, shaped by Kuwait's promising growth outlook and aimed at accelerating infrastructure development. The new strategy positions the company as a dedicated platform supporting Kuwait's national development priorities under Kuwait Vision 2035. This focus affirms Agility KSCP's foundational mission, as defined by the Amiri Decree that established the company in 1979 to develop critical warehousing and infrastructure in Sulaibiya, Doha, and Mina Abdullah. Positioning for Strategic Alignment with Kuwait Vision 2035 Agility KSCP is positioning its capital, operations, and leadership to support national economic priorities, with plans to invest more than KD 100 million through 2030. Agility KSCP will focus on high-priority sectors including: ● Facilitating government initiatives to attract FDI and develop Mubarak Al Kabeer Port. ● Contributing to the development of new economic zones such as the Northern Area project. ● Customs modernization and supply chain enablement. ● Industrial real estate and warehousing. ● Industrial waste management and recycling infrastructure. ● Development of major data centre projects. ● Promoting the resilience and security of Kuwait's food and health care sectors. The company's streamlined, Kuwait-centric strategy unlocks operational agility and capital efficiency by consolidating its footprint in a growth market where it has long-standing execution capability and deep institutional knowledge. Driving Impact Through Governance and Capital Alignment To better support Agility KSCP's new direction and improve the company's responsiveness to government priorities, Agility KSCP is taking several structural steps: ● National alignment: Formation of a permanent senior board committee dedicated to aligning with national initiatives and enhancing stakeholder coordination, with a particular focus on deepening engagement and responsiveness to government priorities and policy direction. ● Unlocking shareholder value through an in-kind distribution of Agility Global PLC stake: Agility KSCP's Board is enhancing value for its shareholders through an in-kind dividend distribution of an approximately 20% stake in ADX-listed Agility Global PLC to shareholders of Agility KSCP. This strategic move provides a direct and tangible return, allowing shareholders to benefit from a stake in a high-potential entity. By increasing Agility Global PLC's free float, the distribution is expected to significantly improve share liquidity, enhance price discovery, and position Agility Global PLC for greater visibility and potential inclusion in key equity indices. This initiative reflects the Board's ongoing commitment to maximizing shareholder value and aligning long-term interests. ● Fostering Kuwaiti Talent: Building on its longstanding commitment to developing Kuwaiti human capital, the company will intensify efforts to recruit, develop, and retain Kuwaiti nationals—who will serve as the driving force behind the strategy. ● New brand: To provide further clarity for shareholders and stakeholders, Agility KSCP will in due course carry a new name that reflects its new mission. Together, these strategic priorities are designed to enhance focus and operational efficiency and unlock long-term value—reinforcing Agility KSCP's position as a trusted industrial partner and key enabler of Kuwait's economic growth. Offering Investors Access to Kuwait's Growth Tarek Sultan, Vice Chairman of Agility KSCP, said: 'As a company with deep national roots, we are aligning every aspect of our operations and capital allocation to serve Kuwait's long-term economic transformation. This evolution to focus on Kuwait's infrastructure priorities offers investors direct access to the country's most promising non-oil growth sectors—backed by committed capital, local execution strength, and strategic alignment with government objectives. Our KD 100+ million investment in Kuwait's logistics and infrastructure sector underscores our belief in the country's strategic geographic position, resilient economy, and fast-growing e-commerce market. We're proud to support the development of advanced logistics and industrial infrastructure that will drive trade, create jobs, and contribute to Kuwait's broader economic diversification efforts." In-Kind Dividend Announcement Agility's Board of Directors has approved an in-kind dividend for Q1, 2025 in the form of shares in Agility Global PLC, representing around 20% of Agility Global PLC's issued share capital. Under the approved terms, eligible shareholders of Agility KSCP will receive 82 shares of Agility Global PLC for every 100 shares held in Agility KSCP. This distribution reflects the Board's ongoing efforts to unlock shareholder value, improve trading liquidity for Agility Global, and enhance the company's eligibility for index inclusion.
