IndiGo passenger claims luggage arrived broken with items missing, shares pics
A senior analyst at Deloitte has lashed out at IndiGo in a LinkedIn post over alleged mishandling of his luggage and poor customer service.Abhishek Kumar shared a scathing post detailing his unpleasant experience during a recent flight from Delhi to Hyderabad and also posted pictures of his damaged luggage.Upon his arrival in Hyderabad, Kumar found his checked-in luggage severely damaged - zippers torn, locks missing, and contents tampered with. He also claimed that several items were missing from his bag, which appeared to weigh nearly a kilogram less than it did when checked in at Delhi's Indira Gandhi International Airport.advertisement
'My luggage looked like it had survived a WWE match - zips gone, locks missing, contents clearly tampered with, and surprise surprise: items missing! At IGI, my bag weighed over 14 kg. By the time I got it in Hyderabad, it was barely 13 kg,' Kumar said in his post.Infuriated over the lack of response from IndiGo's support team, Kumar added, 'I've been chasing your team for a resolution like it's a toxic ex who owes me money - and yet, radio silence. Honestly, pathetic service.'See the post here:
IndiGo, meanwhile, reacted to the viral complaint saying, 'Mr Kumar, we would like to understand your experience better. Request you to share your contact details and PNR via DM and we'll get in touch with you promptly.'
Earlier this month, a Goa-based woman also called out IndiGo after her checked-in baggage allegedly arrived damaged. The airline, she claimed, barely responded despite repeated follow-ups.Must Watch
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