Dealing with Lost Luggage

To find out whether an airline or airport is part of an approved Alternative Dispute Resolution scheme, click here, external.If something goes wrong with your luggage when you're travelling, remember the key deadlines below for claiming compensation.

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Daily Mail​

2 hours ago

• Daily Mail​

Ryanair's confusing symbols explained as passenger baffled by strange safety card instructions

Two confusing symbols on a Ryanair safety card have left one passenger bewildered – with sleuths on the internet trying to help decode them. Under a Reddit post titled 'What does this bit of Ryanair safety card mean?', user Throwaway_wife_1982 shared her perplexing moment. 'I spent a 2 hour flight staring at this and I cannot work out what they mean?! 'What is next to the glasses? And is that and ear? If so, what is coming out of it?' Uploading an image, she circled the parts she was having difficulty with. And even for seasoned travellers, the answer to the question is not clear. Many of the comments on the post saw users guessing the answers. 'I want to know if the one below is something to do with setting fire to squirrels?' wrote Breaking-Dad. Dr_Turb said: 'I'm pretty sure the bottom one means "don't pick up your glasses, you need a spare hand for a slice of black forest gateau".' 'Bottom right clearly shows a warning against balancing sandwiches on your glasses,' joked StoneColdSoberReally. In jest, Known-Ad-1556 was able to sum up the matter comprehensively. 'There is a legal requirement for passenger safety cards to be issued / available,' he wrote. 'There is no legal requirement for these cards to make any kind of sense.' Finally, the mystery appeared to be solved. 'Top right is supposed to be an ear with an earring and a woman wearing a necklace,' wrote Mr-Incy. 'Bottom right is false teeth, things you should remove before using the emergency escape slide, if you needed to use it.' Another user responded: 'Oh it is false teeth! I thought it was a stack of steaks.' Ryanair has been contacted for clarification. The safety card isn't the only symbol on a plane that gets the attention of travellers. A flight attendant has shared the real reason behind the tiny black triangles often seen on plane walls. Henny Lim, an air hostess with the Philippines-based airline Cebu Pacific, revealed that the triangles indicate the best spot on the plane to view the wings clearly. In a now-viral TikTok video she said the stickers above the middle windows offer the best view of the wings for passengers – but also let flight attendants know the 'best vantage points for the slats and flaps outside'.

The Independent

3 hours ago

• The Independent

Airline offers passengers vouchers in bid to tackle overbooked flights this summer

Wizz Air is inviting passengers to "pre-select" themselves as volunteers to be offloaded from overbooked Flights. Passengers who volunteer and are selected at the airport will receive a €100 (£85) voucher in Wizz credits for future travel. This scheme allows Wizz Air to manage Flights where more tickets are sold than seats available, anticipating typical passenger "no-shows." The compensation offered to volunteers is considerably less than the £220 to £520 airlines are legally required to pay for involuntarily denied boarding. Volunteers must still attend their original flight, and there is no guarantee of an immediate or convenient later flight, with rebooking dependent on capacity. Wizz Air asks passengers to 'pre-select' themselves for being offloaded from overbooked flights

The Independent

4 hours ago

• The Independent

Wizz Air asks passengers to ‘pre-select' themselves for being offloaded from overbooked flights

As travellers prepare for a high-pressure summer, one of Europe's biggest budget airlines is inviting passengers to 'pre-select' themselves for offloading from overbooked flights. Wizz Air is telling passengers they will be in line for a €100 (£85) voucher if they are 'selected as a volunteer at the airport' to be offloaded. Most airlines sell more tickets than there are seats available for some in-demand flights. They say typically five per cent of passengers are 'no shows'. European air passengers' rights rules require carriers that overbook flights to seek volunteers if too many passengers show up than there are seats available. Typically this takes place at check-in or the departure gate, with passengers offered incentives to travel on a later flight. But Wizz Air is seeking to get a list of volunteers in advance, asking passengers: 'Are you flexible on dates? Would you consider joining our volunteer list to take a later flight if there aren't enough seats available on your flight? 'If you agree and are then selected as a volunteer at the airport, you'll receive €100 in Wizz credits per person that can be used for future travels with us, and we'll rebook you on a later flight that suits you best.' But the potential reward looks meagre compared with the hundreds of pounds that airlines are required to pay if they deny boarding to a passenger against their will. The minimum is £220, the maximum £520, depending on the length of the flight. The passenger must still turn up for the original flight. A spokesperson for Wizz Air said: 'Passengers should still go to the airport. By volunteering, passengers are indicating they are happy to be flexible. 'Whether or not the volunteer will fly will be down to the number of no-shows on the specific flight in question. If there are enough no-shows, the volunteer will fly, but if there are too little no-shows, the volunteer will be compensated as per the form and put on another flight.' The invitation makes no guarantee about the later flight the passenger would get. The Wizz Air spokesperson said: 'The airline would advise checking if there are any alternative flight options that would be suitable before saying 'yes'. Wherever possible, and where capacity allows, this will usually be the next available flight.' Flight frequencies vary widely. From London Luton to Bucharest, Wizz Air offers five flights per day. But from Aberdeen to Gdansk, there are only four flights per week. Wizz Air tells passengers: 'If the number of volunteers was insufficient and Wizz Air denies your boarding against your will and without reason, you will receive additional assistance.' This includes meals and hotel accommodation if needed and, quaintly, two fax messages.