Citizen satisfaction with gov't services reaches 95.5%
Ammon News - Citizens' satisfaction with the ease of completing transactions at government service centers reached 95.5 percent during the first quarter of 2025, according to a comprehensive survey conducted by the Ministry of Digital Economy and Entrepreneurship to measure performance indicators and service quality.
In a statement issued Thursday, Secretary-General of the Ministry, Samira Zoubi, highlighted that the results demonstrate significant progress in government service delivery and reflect a positive shift in the citizen experience. She emphasized that the Ministry remains committed to placing citizens at the center of its development efforts, working to ensure efficient, accessible, and user-friendly services that meet public expectations.
Additional indicators from the survey showed similarly high levels of satisfaction. The overall satisfaction index for service quality reached 91.7 percent, while the net recommendation score a measure of citizens' willingness to recommend the services to others stood at 85.6 percent.
Zoubi noted that these improvements reflect the success of the Ministry's collaborative strategy with government institutions aimed at building trust in public services. She stressed that citizen feedback remains a key driver in efforts to develop and enhance service quality on a continuous basis.
The survey, which covered users across all governorates, forms part of the Ministry's broader strategy to support digital transformation and improve the effectiveness and responsiveness of government services. Petra
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